Home-based customer service representative/Administrative/Back-office
Resume:
Maria Carmela San Diego
*** ******** ***, *****, *******
************.**********@*****.***
OBJECTIVE
To be able to provide excellent service to meet the best interest of the Company through my knowledge and gained experiences in organizing the given tasks, duties and activities involve. PROFESSIONAL HISTORY
Travel and Tours Affiliate (WFH) July 2018 - Present World Cruisers Adventure Travel
Consume and sell products available in the portal.
Local and International bookings of Airline tickets, Hotels and Tour packages.
Provide most suitable travel deals based on client’s needs.
Update social media post from time to time.
Cellphone Insurance/Administrative Assistant April 2004 – October 2009 Standard Insurance Co., Inc.
As Cellphone Insurance Assistant
Handle and receive cellphone insurance claims documents for verification and processing.
Collect accurate information and documents to proceed with the claim.
Resolved client queries in a clear, courteous and straightforward manner.
Interpret wordings in policy schedule to determine the extent of coverage, conditions or exclusions.
Monitoring the progress and investigating potentially fraudulent claims. As Administrative Assistant
Answer phone calls, responding to emails and scheduling appointments.
Prepare memos, reports and other correspondents.
Schedule meetings and calendars.
EDUCATIONAL HISTORY
BSBA – Computer Management
National College of Business and Arts Quezon City, 1999 SKILLS
COMPUTER SKILLS
Proficient in Google drive, Microsoft Word, Excel and Powerpoint presentation, E-mails, social media platform and data entry.
PERSONAL SKILLS
Excellent communication skills, written and verbal.
Flexible, hardworking, Interpersonal skills and team player.
Typing speed of 40-45 WPM
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