MARY

LOCKLEAR

**** ********* *****, *******, ** 76542, 910-***-****, adoqfg@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and reliable person who takes on all given assigned tasks as assignments that should be completed to the highest standard and in a timely manner. Very competent person able to provide exceptional customer service using my expert attention to detail.

SKILLS

Analytical Thinker

Strong Work Ethic

Reliable

Extremely Organized

Adapts to Situations Easily

Problem Solver

EXPERIENCE

Veteran Service Representative

Affairs Waco

September 2009 - June 2011

Responsible for reviewing and finalizing paperwork before being sent to the veteran.

Paperwork could include awarding disability benefits, updating veterans pay information, removing dependents, changing names, addresses or phone numbers and verifying if veterans are incarcerated.

Central Texas College Killeen

February 2009 - June 2009

Provided information to veterans in the Veterans Affairs education department.

Answered questions on education benefits.

Registered veterans for college classes.

Canceled college class enrollment for veterans upon their request.

Completed paperwork so that the veterans college classes could be paid.

Documented the veterans grades into their files.

Scheduled appointments for veterans to meet with assigned VA counselor.

Sales and Service Representative II

Convergys Management Group Killeen

September 2006 - March 2007

Provided customer service to people that had credit cards or small business credit card accounts with Capital One.

Used computer systems to assist customers with their accounts to include: processing payments, closing customer accounts, increasing credit limits, processing money transfers, updating customers personal contact information or business information on their accounts, answering miscellaneous questions and transferring calls to the appropriate department.

Service Writer

Walmart Harker Heights

June 2006 - August 2006

Checked vehicles into the automotive department.

Assisted the mechanics with oil changes, battery testing and replacement, checking tire pressure, tire rotation and balancing, and replacing light bulbs and windshield wiper blades.

Assisted customers with the selection and purchase of oil, oil filters, windshield wiper blades, batteries, tires and other automotive supplies and products.

Brigade Training and Operations NCO at U. S. Army Fort Hood

August 2003 - May 2006

Responsible for drafting operation orders and situational reports for the Brigade Commander at Fort Hood and in Iraq.

Observed and evaluated training conducted by units in the brigade.

Assisted the Brigade Training Officer with updating, maintaining and tracking of events on the brigade training calendar.

Received and reviewed company training schedules for accuracy and submitted completed copies to the Brigade Commander.

EDUCATION

Masters

Texas A & M University, Killeen, Central Texas

December 2011

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