Service Dispatcher Representative

Professional Summary

Skills

Education

Work History

PAMELA BOHLEN

Louisville, KY 40291 502-***-**** *********@*****.*** Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Computer-Aided Dispatch of field personnel

Multitasking ability

Prioritizing calls

Customer relations

TIme management

Data entry

Eye for detail

Strong work ethic

Excellent communication skills

High School Diploma 05/1972

Stillwater High School - Stillwater, OK

Some College (No Degree)

Central Technology Center - Drumright - Drumright, OK Dispatcher/Customer Service Representative 08/2010 to 01/2020 Robbins Heating & Air – Louisville, KY

Directed all dispatching, routing and tracking of 10 fleet vehicles Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions Responded to daily caller requests with information about assistance and time frame Kept detailed track of all available field personnel and all in-progress and completed calls Maintained updated and detailed records of calls in electronic database Established long-term customer relationships through prompt and courteous service Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service Dispatcher/Customer Service Representative 03/2007 to 08/2010 Tom Drexler Plumbing Air And Electric – Louisville, KY Directed all dispatching, routing and tracking of 12 fleet vehicles Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions Responded to daily caller requests with information about assistance and time frame Maintained updated and detailed records of calls in electronic database Established long-term customer relationships through prompt and courteous service Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

Kept detailed track of all available field personnel and all in-progress and completed calls. Closely monitored dispatch board to insure that all calls were handled in a timely fashion

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