Melissa Black

Cell 623-***-**** adoqez@r.postjobfree.com

Summary of Skills

Extensive persuasion and negotiation skills developed by working with a variety of personalities and organizations includes Federal government, local business, large companies, small companies

Exceptional organizational, listening, verbal, and decision-making skills

Developed and managed processes for pre-event analyses, ongoing tracking, and post-event analyses for all marketing events

Developed policy and procedures for all medical clinic & Palo Verde

Monitored and analyzed expenditures for budgetary accuracy and efficiency

Research, evaluate, and analyze information, to reach target audiences

Collaborate with over 200 clients/customers as a single point of contact in the valley 8+ years

Excellent analytical skills and experience

Supervised and planned group’s daily workflow

Well-honed collaboration skills

Extensive knowledge in specialized functions in Mapping realm

SRP Externship for Strategic Account Manager

Completed Designer Class

Education & Training & Professional License

University of Phoenix, Master of Management 2016

University of Phoenix, Bachelor of Science in Business 2012

Work History

Salt River Project, Tempe

Realtime Power Trader May 2019 - Present

Evaluates the daily generation plan for meeting SRP retail load and procures wholesale power supplies to improve plan economics.

Identifies energy that is surplus to SRP's retail need and markets that energy on a next hour basis.

Negotiates with other utilities and marketers to buy and sell wholesale power.

Identifies and procures cost effective transmission paths to facilitate wholesale power transactions.

Manages the daily plan for generating unit commitment to optimize the use of SRP's gas supply.

Coordinates emergency actions relating to wholesale power transactions with generation dispatchers.

Updates the same-day load forecast.

Provides data and computations in response to management's request for information beyond that supplied in the normal course of business.

Identifies, negotiates and executes wholesale purchases and associated sales when opportunities for arbitrage exist.

Complies with applicable FERC and WECC requirements regarding energy transactions.

In accordance with NERC policy, exchanges electronic tagging information (ETAGS) with all counterparties.

Senior Mapping Technician June 2013 – May 2019

Map jobs using Small World software ensuring accuracy per redline drawings

Extensive knowledge in specialized functions in Mapping realm

Designated Subject Matter Expert for Design Mapping

Perform pre-defined engineering calculations

Interpret, extract, validate and integrate engineering and geographic data from internal and external customers

Instructed classes to implement deployment of personal tablets in the field

$Help DDA plan, schedule, oversee GIS and Smallworld updates as well as track job status to ensure job is on schedule.

Work with multiple departments to ensure processes run smooth and data is shared accurately with each team to ensure the data is secure according to company policy

Scheduler December 2012 - June 2013

Created tracking document for workload for department

Provided various reports to management and supervisors regarding in schedule performance

Supported Design, Construction, Maintenance, and Inspection staff through accurate and timely collection of job-related tools such as reference maps/files and customer records.

Maintained systems of record including Maximo, SAP, and Phoenix

Develop procedures to improve departmental effectiveness

Developed procedures the Designers utilized in the field for deployment of personal tablets

American Express, Phoenix

Compliance Specialist June 2012 – December 2012

Managed/Tracked and updated Filing product licensing Charts

Staged product files to be submitted to Department of Insurance

Document testing for implementation

Communicated with other departments to verify reports were being completed and project timelines were met

Relied upon as a resource to troubleshoot software problems with Word, Adobe Acrobat, Power Point, and Outlook

APS – Phoenix (Utility CO.)

Executive Analyst- Corporate June 2011 – June 2012

Developed policies and procedures for different departments to ensure continuity between departments

Prepared budget for division budgets and administer section expenses for labor, material, transportation and equipment.

Provided input to management on department budget, as well as monitored and analyzed expenditures for budgetary accuracy and efficiency.

Assisted upper management in coordinating off-site meetings/functions for all site leaders

Acted as ambassador for APS in relations with general public, governmental agencies, and businesses affected by division operations.

Coordinated campaign coordinator for yearly United Way fund drive

Customized events to the appropriate audience

Assisted management with planning and policy administration. Compiles and presents verbal and written reports on group workload. Identifies issues and existing or potential problems, as well as recommends process improvements and solutions.

Managed/Created large project documents to track the hours and jobs completed.

Collaborated on site-wide research for VP- level projects

Communicated with other departments to verify reports were completed and project timelines were met

Coordinated and implemented holiday parade logistics

Processed purchase orders

Palo Verde Nuclear Generating Station

Engineering Technician January 2010 - June 2011

Worked on special projects requiring advanced skills and business knowledge

Writing Criters/Crai’s

Assisted management in Performance Improvement group with planning and policy administration. Compiles and presents verbal and written reports on group workload. Identifies issues and existing or potential problems, as well as recommends process improvements and solutions.

Cigna Medical Group Corporate

Executive Analyst/ Assistant/ to CEO July 2009 – January 2010

Developed policy and procedures for all medical clinic & Palo Verde

Supervised 200+ pharmaceutical reps, lab personnel, vendors and stakeholders.

Request quotes from vendors on new medical equipment

Monitored and analyzed expenditures for budgetary accuracy and efficiency

Scheduled equipment demonstrations for physician evaluation

Gathered metric on annual project event effectiveness

Developed and implemented a strategy for determining pre-and-post event market analysis (Internal medicine, general surgery, ENT, etc.

Participated in Steering Committee, budget meetings

Facilitate communications to develop creative and diplomatic solutions (i.e. obtaining medication for patients that could not afford the medication.

Extensive planning including a contingency plan for marketing events

Assisted management with planning and policy administration. Compiles and presents verbal and written reports on group workload. Identifies issues and existing or potential problems, as well as recommends process improvements and solutions.

Developed signage appropriate to the event using internal and external vendors

Developed and managed event budgets for internal and external vendors

Customized events to the appropriate audience

Provide staff development and training as required

Campaign coordinator for yearly United Way fund drive

Astra Medical Clinic

Back Office Supervisor September 2000 – May 2007

Worked with 75+ medical sales representatives and 200+ pharmaceutical sales representatives

Manages corporate card program receivables, ensuring profitability while maximizing recovery of patient balances

Ensure quality control over processes and equipment calibrations

Provide staff development and training as required

Design, coordinate and instruct patient and family education

Coordinate referrals for all medical specialties

Utilize MARS, and MS Word to document, monitor and track patient records

Volunteer Experience

Volunteer for SRP/APS Community events (parades, fund raisers) 2007-2013

Volunteer for Big Brothers and Big Sisters of Georgia 1990-1998

Coached Pop Warner Football Cheerleading 2000-2005

March of Dimes 1990-2005

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