Sales and marketing, customer service,retail sales
Resume:
Brijesh Jiju
Mobile: +91-819*******
E-mail: ***********@*****.***
No.2, Lakshmiah Block,
11th Cross, Ganganagar, Bangalore 560 032
Bangalore, Karnataka
Business Development and Marketing Professional
OBJECTIVE:
To be part of a highly competitive Business Development and Planning Team to chalk out business strategies for the industry and successfully implement the business plan for the growth of the industry concerned.
Result oriented professional with in-depth knowledge of business planning and development, training sales and marketing team, key accounts management performance in the last 9 years in the printing and label industries, 5 years direct sales in Opticals and Customer liaison and customer relationship in the hospitality industry for 5 years. Expert in designing and delivering comprehensive, highly successful marketing initiatives; creating demand for new products, identifying and targeting niche markets; providing excellent customer service and consistently delivering outstanding sales results. Carries strong aptitude in selling products through provision of training and has strong skills of closing sales deals to achieve targets.
STRENGTHS:
Business planning and development and key accounts management
Strong commercial sense and business acumen
Excellent negotiation and communication skills
Skill in targeting & penetrating potential markets
Strong commercial sense and business acumen
Effective team player and strong manager
EMPLOYMENT HISTORY:
1.M/s. Stars Printing & Labels L.L.C, Ummal Quewin, UAE
Position : Business Development Manager
Period : December 2015 to till March 2019
Planning business strategies and business development plans for the company
Researching organizations to find new opportunities
Establishing contacts with potential clients in the market
Imparting training to marketing and sales personnel for improving their skills and output
Establishing annual marketing budget and meeting the target
Create and manage satisfied and loyal customer Network and Maintain the existing clients
Effectively promote new product launches through direct mail and fax and during group presentations
Prepare & submit MIS Reports to Management on sales activities.
Developing proposals and competitive quotes for the clients
Supervise and analyze the performance of the sales staff and the merchandiser based on their assigned product and given target
Liaison with the branch offices
Communicate all sales activities to senior management so as to ensure maximum operational efficiency & total customer satisfaction
Making analysis for achieving the target set & gives the best
Co-ordinate with the Production Department to Ensure Best Service to the Market
Review of sales targets with the marketing team
Attending conferences, meetings and industrial events
2.M/s. Labelco International Freezone, Sharjah, UAE
Position : Business Development Manager
Period : From September 2014 to November 2015
Planning business strategies and business development plans for the company
Researching organizations to find new opportunities
Establishing contacts with potential clients in the market
Imparting training to marketing and sales personnel for improving their skills and output
Establishing annual marketing budget and meeting the target
Create and manage satisfied and loyal customer Network and Maintain the existing clients
Effectively promote new product launches through direct mail and fax and during group presentations
Prepare & submit MIS Reports to Management on sales activities.
Developing proposals and competitive quotes for the clients
Supervise and analyze the performance of the sales staff and the merchandiser based on their assigned product and given target
Liaison with the branch offices
Communicate all sales activities to senior management so as to ensure maximum operational efficiency & total customer satisfaction
Making analysis for achieving the target set & gives the best
Co-ordinate with the Production Department to Ensure Best Service to the Market
Review of sales targets with the marketing team
Attending conferences, meetings and industrial events
3.M/S. Ajanta Group of Companies, Sharjah, UAE
Position : Sales Manager
Period : From April 2010 to Till July 2014
Act as primary point of contact between clients, sales team & the employer.
Consistently achieve quarterly sales targets, reaching annual revenue.
Coordinated with clients & the organization and acted as good will ambassador.
Process sales orders accurately & timely.
Implement work efficiencies and cost reduction measures in main facility.
Responsible for after sales activities; ensured that the customer service is at its best.
Understand customer requirements and recommend appropriate products to home owners, applicator, architects, consultants & retail dealers.
Give Regular feedback on Product and sales report to Sales Manager.
On-site Visit to Assist the Customers and Contractors to solve their queries if any.
Provide excellent customer service at all times and work as a part of team.
Ensure that each customer’s needs are met, with the goal of increasing sales.
Maintaining the highest standards of appearance and personal hygiene in compliance with the company guidelines, policy and dress code.
Updating the routine Logs maintained for customer.
Maximum operational efficiency & total customer satisfaction.
Follow up on regular basis for commitments made for delivery.
Time to time follow up the projects and enquire about their future requirements.
Customer enquiries, Marketing/Sales lead, Preparation of Quotation, price negotiations and follow- ups for closing Deals.
Establishing and maintaining strong customer base for the products.
Implementing and measuring marketing strategy effectiveness
Taking feedback from the customers.
4.M/s. Yateem Group, Abu Dhabi, UAE
Position : Sales Manager
Period : From Nov 2005 till April 2010
Overall in-charge of the Optical Store
Consistently achieve quarterly sales targets, reaching annual target
Responsible for after sales services; ensured that the customer service is at its best
Understand customer requirements and recommend appropriate products to customers
Give Regular feedback on Product and sales report to the Management
Provide excellent customer service at all times and work as a part of team
Ensure that each customer’s needs are met, with the goal of increasing sales
Maintaining the highest standards of appearance and personal hygiene in compliance with the company guidelines, policy and dress code
Maximum operational efficiency & total customer satisfaction
Follow up on regular basis for commitments made for delivery
Taking feedback from the customers
Take care of Sales Return issues
5.M/s. Sankara Nethralaya, Chennai, Tamil Nadu
Position : Customer Relationship Manager
Period: From Jan 2001 to October 2005
Performs all clinic operation tasks for the Health care Centre as well as Wellness services
Ensures consistent delivery of clinical services as well as excellent service quality to patients
Plan and manage staffing requirements and focus on staff development and training
Lead a team of twenty and provide excellent service quality in line with the quality service framework and initiatives of the center
Work closely with the Head of Departments, Clinical departments and specialists to ensure smooth delivery of care to patients
Develops and implements policies and directives of health care for effective patient service
Monitors as well as settles budget requirements
Attends meetings, handles communications and make purchasing decisions
EDUCATION
Master in Business Administration (MBA-Marketing) from Preston University, Ajman, UAE in 2011
Bachelor of Science (B Sc in Bio Chemistry) from Madras University, Chennai in 2000
IT SKILLS
Proficient with MS Office, e-mail applications, internet surfing and web research
PERSONAL DETAILS
Date of Birth
Nationality
: 07th February 1979
: Indian
Sex
: Male
Marital Status
: Married
Languages
: English, Hindi, Malayalam and Tamil
License
: Valid Two-Wheeler Driving License
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