Joann Sampson

****-* ***** ***** ****

Tampa, FL 33617

813-***-****

adoqc2@r.postjobfree.com

WORK EXPERIENCE

Enrollment Specialist August 2020 - January 2021

Wipro Limited Tampa, FL

● Responsible for assessing applications, handling documentation, and entering data in databases.

● Ensuring applications are completed correctly and the required supporting material has been provided.

● Entering, updating and reviewing data and records. Front Desk Concierge December 2018 – June 2020

First Service Residential Tampa, FL

● Strong knowledge of the facilities and services and of the surrounding community.

● Demonstrates excellent customer service, communication and time management skills.

● Provides information about attractions, facilities, services, and activities in or outside the property. Customer Service Representative January 2018 – September 2018 Centene Corp/Health Net Federal Service Tampa, FL

● Review claims information for 30+ claims weekly, resulting in 99% on-time processing.

● Ensure all claims meet quality and compliance with established claim entry and claims payment policies.

● Provide thorough account servicing to and communicate with patients/providers by telephone and approved written correspondence to attempt to bring resolution to their past due status or other account related issues. Excellent customer service.

Customer Service Representative March 2017 - January 2018 Salem Enterprise Solutions/ Health Net Federal Services Tampa, FL

● Managed direct customer support including receiving 80+ phone calls daily, gathering veteran(s) information to scheduling appointments, faxing the Provider Packet to providers and verifying claim calls.

● Making sure all calls are answered promptly. Inbound calls the patient to verify the appointment.

● Identified, analyzed and resolved a variety of scheduling issues. Mail Temp/Operations & Support July 2016 – December 2016 Staff Ex Staffing/Supervisor of Election Tampa FL

● Verification databases for signatures. Maintains a clean, organized workplace.

● Assistance on machines that put addresses on ballots to be mailed and returned address envelopes

● Excellent customer service. Basic computer knowledge. Administrative Assistant II/Data Entry February 2013 - August 2015 Good Works Staffing/Mecklenburg County DSS Charlotte, NC

● High level data gathering from multiple sources. Dependability/reliability.

● Excellent computer skills and data entry.

● Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, friendly/diverse environment.

EDUCATION

BS in Double Major Sociology & Criminal Justice August 2010 to May 2012 UNC Charlotte Charlotte, NC

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