Inventory Clerk / Events Coordinator

Karabo Radebe

*****/* *********** ******

Ext *, Eastfield

Vosloorus 1475, South Africa

Contact Details +278*-***-****

***********@*****.***

PROFESSIONAL PROFILE

I’m Karabo Radebe, I’m currently employed at Computicket as an inventory administrator and over the last 5 years I’ve loaded some of the biggest events on the African continent. I have an ability to grow within a job, handle responsibility and build positive relationships with work colleagues at all levels. My present employer is very satisfied with my work rate, and I am confident that I can bring the same level of high performance to your company.

I am someone who knows how to set goals and achieve them, I am hardworking, enthusiastic and passionate. At work I am conscientious, focused and have the ability to think on my feet and find solutions to complicated problems. My job requires me to think outside the box to ensure we can cater for any customer need.

My current position is customer facing which can be very demanding and stressful at times. I work well with people, I’m able to handle irate customers and I always ensure to push our company’s values and ensure our customers are satisfied.

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Karabo Radebe - ***********@*****.***

PROFESSIONAL QUALIFICATIONS

06 February 2016 – Current: Inventory Clerk - Computicket Talent Inventory Clerk

● Working on Freshdesk internal ticketing system

● Ensuring tickets are spread across the team to ensure we meet SLA Loading and maintaining entertainment events:

● Setting up a contract

● Creating an event

● Creating a seating plan

● Assigning prices

● Designing ticket templates

*Dealing with event promoters and organisers

*Handling customer queries

*General Admin

*Invoicing Clients

*Problem Solving

*Structuring Pricing

*Authorising clients access

*Knowledge and administering different event management systems

*Working box office at various events

*Dealing with International clients and events in Botswana, Mozambique and Zambia

*Venue and events auditing

*Required to be on Standby as most events happen after business hours

*Working on Freshdesk internal ticketing system

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Karabo Radebe - ***********@*****.***

02 March 2015 to 05 February 2016: Fraud Investigation Agent – Computicket

● Assist call centre agents with fraud related errors

● Booking / Transaction Verifications with local banks

● Fraud Prevention: monitoring of transaction on Web/ Call Centre/ Outlets/ Mobile App

● Compile weekly Cybersource reports (for management meetings)

● Compile chargebacks reports

● Liaising with outlets (disputes with chargebacks)

● manual verification of international cards

Jan 2015 to 28 February 2015: Customer Service Agent - Computicket

● Processing bookings via telephone

● Providing information about relevant events

● Assisting with refunds

● Assisting with exchanges

● Contacting customers to assist with relocations

● Assisting with complaints

● Customer follow ups

ACADEMIC QUALIFICATIONS

2012: Lethulwazi Comprehensive School. Highest Grade Passed: Grade12 (Matric)

● English (First Additional Language)

● IsiXhosa (Home Language)

● Accounting

● Mathematical Literacy

● Economics

● Business Studies

● Life Orientation

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Karabo Radebe - ***********@*****.***

REFERENCES

NAME : Rhiannon Heather Winter

RELATIONSHIP : Team Leader

CONTACTS : 011-***-****

COMPANY : Computicket (pty) ltd Head Office

NAME : Alfred Reid

RELATIONSHIP : Client Services & Inventory Manager CONTACTS : 083*******

Company : Computicket (pty) ltd Head Office

NAME : Duduzile Ngwenya

RELATIONSHIP : HR Assistant

CONTACTS : 011-***-****

COMPANY : Computicket (pty) ltd Head Office

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Karabo Radebe - ***********@*****.***

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