Desktop Support Engineer

RAJA K

Contact

Address:

No *,**th street

Dhanalakshmi nagar

Maduravoyal

Chennai -600095

Phone:

875-***-****

Whatsapp number:

+91-863*******

Email:

*******@*****.***

Languages

English

Tamil

Hobbies

• Writing

• Sketching

• Photography

• Design

Summary

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Skill Highlights

• Application installations

• Troubleshooting and

diagnostics

• LAN/WAN

• Debugging

• Call Center Operations

Experience

1.Desktop Support Engineer- Accel front line ltd Oct 2012-sep 2014

• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

• Documented repair processes and helped streamline procedures for future technical support actions.

• Removed malware and viruses from laptops and desktop systems using specialized software.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

2. Desktop Support Engineer- Chennaiford Oct 2014 TO current

• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

• Provided senior technical support to both in-house staff and user departments for network applications.

Education

Diploma in electronics and communication engineering – april 2010

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