Medical Assistant Customer Service

Amanda Stokes

734-***-**** ******.*********@*****.***

Professional Summary

Motivated professional with understanding of office processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Track record helping with both professional and personal needs. Well-organized and precise with excellent multitasking skills and sound judgment.

Skills

Billing

Call Center

Client Relation

Customer Service

EKG

Insurance

Merchandising

Excel

Microsoft Office

Outlook

Organizing

Bathing

Payroll

Policies

Problem resolution

QuickBooks

Reporting

Safety

Scheduling

Spreadsheets

Answering Phones

Documentation Review

Mobile Medical Assistant, 08/2021 - Present

360 Care – Perrysburg, OH

Travel to different nursing facilities to work with different provider’s and offer Podiatry or Vision services

Arrive before doctor to set up clinic for the day, collect/scan census, check status of patients on the list for the day with facility contact, and complete visit for the day

-Podiatry: remove socks and shoes, complete charting in EMR system

-Vision: administer dilation and numbing drops, perform vision acuity testing, pressure testing, complete auto refractor, and complete charting in EMR system

Caregiver (Late Stage Azheimers) – 04/2021 – 09/2021

Private Home Care – Monroe, MI

Coordinating and creating schedules for the entire team.

Protective oversight while walking and assistance with all ADL’s including bathing, feeding, dressing, toileting

End of life care with hospice – monitored vitals, administered comfort medications, reposition every 2 hours to prevent bed sores

Medical Assistant, 07/2020 – 05/2021

Dr. Arun Gupta MD PC – Monroe, MI

Coordinating employee schedules, vacations, and fill in physicians

Handing insurance claims – billing and coding

Training new employees on office policy and daily tasks

Coordinating meetings, audits, new product information from drug representatives.

Scheduler, 10/2019-07/2020

Gulfshore Private Home Care – Fort Myers, FL

Coordinating caregiver and client schedules

Handing client concerns, call outs, and schedule confirmations

Be available for on call to assist with any concerns or emergencies.

Caregiver, 08/2018 to 09/2019

Private Home Care – Fort Myers, FL

Scheduling, providing transportation, and attending doctors’ appointments.

Prepared meals, offer/provide am/pm daily medication reminders

Taking vials and monitoring patient condition.

Education

Monroe High School

-High School Diploma

ABM University

-Medical Assistant, Phlebotomy, and EKG certified

Certifications

First Aid/CPR

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