Customer service associate

Matthew Paolucci

** ******* **. **********, **, L4L 5J6 647-***-**** ****.**********@*****.***

Objective:

Highly-motivated individual, looking to obtain a position with growth potential in the skill trade field. Where my positive attitude, professionalism, relentless effort and interests can be utilized.

Highlights of Qualifications:

●Hospitality Management Program-Diploma

●OTEC Service Excellence

●Work well within groups and independently

●Decision making and problem-solving techniques

●Work efficiently and quality focused

●Giving attention to details

●Good communication skills

●Strong work ethic

Education:

Humber- Trades and Technology (with Honours) Sept 2019- April 2020

Plumbing Techniques

●How to operate Ridgid RG 535 threading machine

●Measure, cut, and ream: ABS, pex, cast iron, black steel, copper pipes

●Repairing copper pinhole leaks

●Slope

●Tool recognition

●TIG/MIG welding

●Gas welding (start up and shut down)

Humber Institute of Technology & Advanced Learning 2015-2018

Hospitality Management Program-Diploma

Father Bressani Catholic High School 2009-2012

Ontario Secondary School Diploma

Experience:

Earls Kitchen + Bar- Line Cook (Vaughan, ON) July 2019-May 2020

●Adaptability to changes in the schedules, duties and change of food stations (salads and ovens)

●Communication verbally and written (when needed) to management and co workers

●Time management to get the food products out in a specific timely matter and properly

●Problem solving ability to adapt to changes on specific needs of guest’s needs or dietary restrictions

●Teamwork with others in stocking duties, cleaning, organized and sanitizing work area

Shoeless Joe’s Sports and Grill- Line Cook (Vaughan, ON) Feb. 2018-July 2019

●Collaboration with the team in cooking and communicate several different orders, providing quick and high-quality products for guests

●Trained and guided many newly recruited team members, service quality, productivity and proper organization of stations

●Worked in ovens, fryers and grills working specifically on chicken. Expertise in cooking chicken

●Perform housekeeping duties

Chop Steakhouse and Bar- Line Cook (Vaughan, ON) May 2017-Feb 2019

●Excellent attention to details

●Determined to deliver the best service and quality dishes with high expectations

●Sanitize working surfaces, utensils and kitchen equipment in accordance with kitchen safety regulations

●Prepared and organized foods for salads, lunch/dinner and desserts

●Produced high-quality entrees with proper plate presentation/portion according to restaurant menu and company standards

Dave & Buster’s -Winner Circle (Vaughan, ON) Feb 2015-May 2017

●Customer care when cashing out guests when purchasing prizes, responded to any guest’s questions for concerns with confidences and knowledge of products

● Helped and adjusted customer’s needs and concerns efficiently and in great satisfaction from guests

●Maintained Winner’s circle by stocking, organizing and keeping the station well keep

●Keep track of inventory by labeling and counting inventory every two weeks.

Reference available up request.

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