FLOR AGUILAR

626-***-****

adoq5n@r.postjobfree.com

Professional Summary

Dedicated worker with over 15 years of experience who approaches responsibilities with a calm, compassionate, and objective eye. In addition to being detail-oriented, also effective with working with clients from a wide range of backgrounds. Proven ability to exercise independent professional judgement when presented with a wide range of problems at various levels or difficulty.

Skills & Knowledge

Effective communicator with ability to interact with people and groups at different levels of management responsibility.

Ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision.

Clear and concise written and oral communication skills.

Strong work ethic and superior customer service and communication skills.

Excellent time management skills that allow for the multi-tasking of all responsibilities.

Bi-lingual English / Spanish

50 WPM / Proficient in 10 Key and Microsoft Office.

Education

Cal Poly Pomona

Bachelors in Sociology

Fullerton College Conferred June 2019

Associates degree in Sociology

Associates degree in Paralegal Studies

Work Experience

Youth Care Worker

Project Hope – Pomona Fairplex June 2021 to Present

Care for unaccompanied migrant children in their daily routines

Ensure that all basic needs of youth in care are met while providing a positive, encouraging environment.

Monitor and report any behavior changes to ensure unaccompanied children gets adequatehelp.

Assist with new arrivals unaccompanied children intake process as needed.

Student Service Assistant August 2014 to Present

Fullerton College CalWork’s Office- Fullerton, CA

Responsible for assisting students with completing required CalWorks paperwork and submitting to the county office in order to ensure students receive their yearly stipend and receive all services available.

Collaborated with counselors to schedule semester appointments for students to ensure students are on track and have the assistance they need to succeed in the program.

Operated telephone switchboard to answer, screen, or forward calls, providing information, or taking messages.

Contributed to a positive team environment by arriving on time and completing all tasks in a timely manner.

Completed general office duties as needed.

Executive Administrative Assistant/ Sales Manager January 2005 – August 2011

Pulsar Group- San Salvador, El Salvador

Maintained a professional relationship with the Salvadorian Airforce in order to work collaboratively to maintain regular sales and communication.

Responsible for filing contracts and billing documents in appropriate client folders.

Inspected all incoming mail for and transferred items to designated areas or consultants according to established procedures.

Responsible for maintaining list of clients and contacting them via phone or email to retrieve billing forms.

Operated telephone switchboard to answer, screen, or forward calls, providing information, or taking messages.

Provided excellent and efficient customer service by conferring with customers by telephone to provide information about products, services, or warranties.

Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution of complaint.

Maintained company database by recording customer data in order to assist the company with record keeping and tracking progress of customer satisfaction.

Contributed to a positive team environment by arriving on time and completing all tasks in a timely manner.

Parts Repair Manager

Ideal C.W. S Tradex – Miami, Fl January 2002 – January 2005

Responsible for receiving aircraft parts and distributing them to the appropriate department for repair.

Provided exceptional customer service by maintaining regular communication with clients and providing updates regarding the repairs of their equipment.

Operated telephone switchboard to answer, screen, or forward calls, providing information, or taking messages.

Maintained knowledge of all prices, services, and policies in order to assist customers in receiving all information to ensure they felt comfortable with the transactions.

Recommended, selected, and assisted in locating or obtaining merchandise based on customer needs and desires.

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