Office Assistant Employee Relations

Telina Mattei- Campeau

Welland, ON L*B*B* 905-***-**** **********@******.***

Professional Summary

Results-oriented Scheduling Specialist with adaptive qualities and experience working under tight deadlines with demanding objectives. Highly efficient, accurate and driven. Offering Thirteen year’s experience in providing excellent customer service while handling inquiries and implementation of ongoing changing union language, while maintaining relations with staff.

Experienced Scheduling Specialist bringing expertise in scheduling, management, and appointment setting. Talent for resolving conflicts and building relationships. Skilled in Kronos and fluent in English. Scheduling Specialist proficient in making a high volume of calls and overcoming issues with a persuasive and firm communication style. Familiar with following Union contracts and implementation of operations and scheduling requirements. Prepared to commit to a new role as a staff scheduler at Niagara Health.

Skills

• Record keeping understanding • Administrative support

• Customer relations skills • Scheduling

• Schedule coordination expertise • Conflict management

• Professional demeanor on telephone • Team Player

• Documentation abilities • Partner relationship development

• Data verification • Public relations skills

• Lead qualification • Relationship building and networking

• Setting appointments • Employee relations

• High volume call environments • Arbitration preparation

• Customer Service • Contract administration

• Appointment plus software knowledge (Kronos) • Grievance handling

• HR policies • Conflict resolution

• Talent management • Critical Thinking

• Recruitment • Multitasking abilities

• Effective Planning • Troubleshooting

Work History

Scheduling Specialist, 03/2008- 03/06/2021

Niagara Health System- Welland, ON

• Communicated effectively between Labour relations and Unions to effectively schedule staff belonging to multiple different union groups.

• Coordinated with Human Resources to set up new hires and implementation of schedules.

• Assisted Managers with investigations of unions rules to ensure staff were scheduled correctly in accordance to collective agreement contracts.

• Acted as the first point of contact and set start dates for prospective new staff.

• Reviewed staff availability, booking staffing needs for the multiple units within the hospitals according to the fluctuating census.

• Routed incoming mail and messages to relevant personnel without delay.

• Handled complaints and questions, and re- directed calls to other team members when appropriate.

• Entered daily data in computer systems.

• Attended meetings with payroll and managers to work within budgetary allowances.

• Operated multi- line telephone systems independently.

• Addressed client inquiries and updated database information thorough Kronos operating system and excel spreadsheets.

• Assisted in administrative duties, including making phone calls, aiding peers, management, and Human Resources.

• Entered daily data in computer systems and documented office activities.

• Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Office administration, 06/2007

Niagara College- Welland, ON

Resume document link: https://docs.google.com/document/d/15TZnhzUx3LsdMJ67Cf2tWRa4mKA-VuHc0g32AfMxERI/edit

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