Pamela B. Blakeney

Waldorf, Maryland

202-***-****

adoq57@r.postjobfree.com

Summary: Experienced Health Coach and customer service specialist with a passion to help change lives.

Professional History

Volunteer services: Social Worker Assistant at Prince Georges County Hospital 1999-2003. Assisted Social Workers with getting patients or family to sign appropriate documents. Filed documents. Assisted with patients discharge arrangements. Including scheduling Rehab Facility as well as home care arrangements. Arranged for in-home care. Set up transportation when necessary. Spoke with the family about care. Other duties as assigned.

Dr. Berg’s Nutritional’s: March 2016-Current

Answered 75-100 inbound and outbound calls per day to provide excellent customer service

Reviewed client’s health evaluations to create appropriate programs

Consulted callers on health and weigh loss programs

Emailed information to clients regarding the chosen program

Recommended and sold supplements to help with the program created

Followed up with clients on a regular basis to assist with program issues or concerns

Supervised a team of consultants to help with evaluating clients

Held team meetings weekly to help improve service to clients

Kept track of team sales and invoices

Collaborated with Team on sales strategies

Listened to team calls to evaluate performances

Performed quality assurance meetings to improve customer service

Education:

University of Phoenix May 2013

Lacaze-Gardner School of Business March 1978

Anago Cleaning Services July 2010-March 2016

Managed call center up to 5 representatives

Trained telemarketers on phone etiquette and company policies

Assisted with difficult calls with resolution technique

Scheduled appointments for Sales Staff and Regional Managers

Followed up on pending sales proposal and assisted with closing proposals

Faxed, mailed, and emailed correspondences to protentional clients to schedule a proposal meeting

Organized and reviewed inventory to ensure efficient ordering and accurate reporting

Maintained representative schedules and reported staff work times to appropriate department

Covered receptionist desk in absence of receptionist, greeting and directing guests. Answering busy phones, forwarding to appropriate department. Received and distributed mail.

Maintained client information in client data base.

Skills

Excellent phone manner

Customer service skills

Computer literate. Proficiency in Word, Outlook, Excel, PowerPoint,

CRM

Teams

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