Health Coach Volunteer Services
Resume:
Pamela B. Blakeney
Waldorf, Maryland
***********@*******.***
Summary: Experienced Health Coach and customer service specialist with a passion to help change lives.
Professional History
Volunteer services: Social Worker Assistant at Prince Georges County Hospital 1999-2003. Assisted Social Workers with getting patients or family to sign appropriate documents. Filed documents. Assisted with patients discharge arrangements. Including scheduling Rehab Facility as well as home care arrangements. Arranged for in-home care. Set up transportation when necessary. Spoke with the family about care. Other duties as assigned.
Dr. Berg’s Nutritional’s: March 2016-Current
Answered 75-100 inbound and outbound calls per day to provide excellent customer service
Reviewed client’s health evaluations to create appropriate programs
Consulted callers on health and weigh loss programs
Emailed information to clients regarding the chosen program
Recommended and sold supplements to help with the program created
Followed up with clients on a regular basis to assist with program issues or concerns
Supervised a team of consultants to help with evaluating clients
Held team meetings weekly to help improve service to clients
Kept track of team sales and invoices
Collaborated with Team on sales strategies
Listened to team calls to evaluate performances
Performed quality assurance meetings to improve customer service
Education:
University of Phoenix May 2013
Lacaze-Gardner School of Business March 1978
Anago Cleaning Services July 2010-March 2016
Managed call center up to 5 representatives
Trained telemarketers on phone etiquette and company policies
Assisted with difficult calls with resolution technique
Scheduled appointments for Sales Staff and Regional Managers
Followed up on pending sales proposal and assisted with closing proposals
Faxed, mailed, and emailed correspondences to protentional clients to schedule a proposal meeting
Organized and reviewed inventory to ensure efficient ordering and accurate reporting
Maintained representative schedules and reported staff work times to appropriate department
Covered receptionist desk in absence of receptionist, greeting and directing guests. Answering busy phones, forwarding to appropriate department. Received and distributed mail.
Maintained client information in client data base.
Skills
Excellent phone manner
Customer service skills
Computer literate. Proficiency in Word, Outlook, Excel, PowerPoint,
CRM
Teams
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