Phone Operator Customer Care

Nardine Abou Rizk

BS Medical Laboratory Technician

Mobile: +961-********

Email: *******.**********@*****.***

Residence: Beirut - Lebanon

Date Of Birth: 9th of June 1997

Nationality: Lebanese

Currently looking for a full time job in medical sciences. Strong confident technical Lab skills. Experienced in medical insurance and customer care.

SKILLS AND COMPETENCIES

Communication

Skilled communicator: verbal and written

Languages: English(fluent), Arabic(native) and French(fluent) Negotiations

Confident and professional speaking abilities

Active listener and persuasive speaker

Technical skills

All work in Lab including Blood bank, Phlebotomy, Serology, Chemistry, Bacteriology, Parasitology, hematology and Pathology.

Working with groups.

Critical thinking by analyzing strengths and weaknesses and offering alternative solutions. PROFESSIONAL EXPERIENCE

April 2019- present : Working at DOCTORS CENTER LABORATORY in the MEDICAL INSURANCE and CUSTOMER CARE department:

Finishing off insurance papers for patients.

Dealing with insurance companies such as Globe Med, MedGulf, Next Care, Tcl…

Sending invoices to insurance companies to collect

Finishing patients paper work for laboratory tests, PCR and blood test results

Working under pressure with instant PCR results needing for travelling

Acting on spot and dealing with unease patients by giving them on earth instant solutions

Phone operator and data entry on the system

Introducing patients to our new genetic lab testing. Sep 2017- feb 2019 Training in Middle East Hospital as an intern

Serology

Machine working and maintenance

Quality control and Calibration

Working with higher experienced doctors and getting hints for best results Training in The Keserwan Medical Center

Phlebotomy

Blood groups and tests

Blood donation and accepting donners with tests

Blood transfusion

Chemistry training in Middle East Hospital

Machine working

Maintenance and quality control and calibration

Practical training in bacteriology and parasitology in Middle East Institution of health

Identification different types of bacteria

Using different types of culture media

Staining techniques

Identifying parasites in urine and stools

Hematology training in Middle East hospital

Blood smear preparation

Stainig

Cell morphology under the microscope

Pathology training in middle east hospital

Cell fixation, dehydration, clearing

Paraffin embedding

Cell sectioning using microtome

Frozen section

Cytology stainng

EDUCATION

2015 Graduated from Saint Coeur Marjeyoun

2015 –2019 Bachelor in Medical Lab technician

PERSONAL INTERESTS

Tutoring Medical Lab courses to my colleagues helping them to pass their exams. Cooking, reading and frequently exercising.

LANGUAGES

English (Very good), French (Very good) and Arabic (Native)

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