Staff Coordinator Residential Manager
Resume:
Kim Melinda Falanga
Leesburg, FL 34788
**************@*****.***
PROFESSIONAL OBJECTIVE
Highly motivated healthcare professional seeking a full-time position within a medical office environment performing Human Resources (HR) and/or supervisory responsibilities. Ideal position is where I can leverage my experience and skills to make a strong contribution to the team, company, and customers. QUALIFICATIONS SUMMARY
• Management, Human Resources, Quality Assurance, and healthcare compliance.
• Excellent skills collaborating with management, medical professionals, and problem solving.
• Familiar with labor law standards, handing PII, and OSHA Requirements.
• Experience with recruiting, training, work schedules, retention, and supervising team members.
• Monitoring staff and ensuring they are focused with meeting organization goals.
• Experience monitoring compliance with regulatory requirements for certified programs.
• Developing best practices for reporting and maintaining requirements.
• Experience with assisting programs with corrective actions and follow up through resolution.
• Documenting medical data from daily medical logs for I&O, vitals, weights and any other needed information for healthcare records.
• Ensure medication inventory and supplies are maintained.
• Obtaining physician orders and coordinating pharmacy prescription orders. PROFESSIONAL EXPERIENCE
Assistant Living Support, Leesburg, FL 01/2021-04/2021 Caregiver
Relocated to Florida to take care of a parent who required assistant living which included administration of medication, doctor visits, monitoring vitals, and being an advocate. Saratoga Bridges NYSARC Inc., Ballston Spa, NY 10/2018-01/2021 Direct Support Professional
Monitored the health and wellness of consumers in a congregate residential home.
• Provided services, meals, medication administration, transportation to day programs, medical appointments, and documented patient data.
• Supported behavioral management, following all Life Plans for each patient. 2 P a g e
Saratoga Bridges NYSARC Inc., Ballston Spa, NY, 08/2007-10/2018 Acting/Assistant Residential Manager
Responsible for the overall program development for a community congregate residential home serving seven consumers with Cerebral Palsy and Mental Health/ Developmental Disabilities.
• Ensured the needs of the residents were met in accordance with the consumers programming. OPWDD Compliance/Medicaid Waiver compliance and to the agency's policies & procedures.
• Oversaw relief management and supervision 12 employees.
• Collaborated with the Interdisciplinary Team within various Divisions of the agency, such as, Residential, Center Health, Primary Care Physicians, Psychiatry, Social Work, Physical Therapist/Occupational Therapist, and Case Managers.
• Scheduled medical appointments and follow through with the program nurse.
• Ensured all pertinent regulations pertaining to an IRA Program were met.
• Responsible for financial accounting for petty cash, consumer needs, vacations, grocery shopping, and adhering to the agency’s budget.
• Approved employee's time cards via Krono software time accounting system.
• Monitored and provided 24/7 staffing coverage.
• Reported to the Program Director, Assistant Director and Manager. Center for Disability Services, Albany, NY 11/2002 to 08/2007 Program Manager
Responsible for leading the overall program development for a community-based IRA/HUD apartment building, serving eight consumers with Cerebral Palsy, mental health, and developmental disabilities. Assisting other Tenants of the building, with the Program Coordinator. Ensured the needs of the residents were met in accordance with the consumers programming. Implemented OPWDD compliance, Medicaid waiver compliance, and the agency's policies and procedures.
• Oversaw a team of 15 employees.
• Managed full spectrum of Human Resources tasks including interviewing, hiring, new employee hire orientation, training, supervision, performance evaluation, assisted with the employee recognition process of the Agency and disciplinary action.
• Excellent interpersonal skills working with various divisions such as Residential, Center Health, Primary Care Physicians, Psychiatry, Social Work, Physical Occupational Therapists, and Service Coordination.
• Scheduled medical appointments and followed up with the program nurse.
• Performed financial accounting for petty cash, consumer needs, vacations, and assisted consumers with their bank accounts and bill payment.
• Approved employee's timecards and any justified over-time.
• Managed contractual orders for HUD apartment. This included building compliance, operations, elevator, HVAC, plumbing, building security, fire system, and rent collection.
• Interfaced with public community services such as the fire department, emergency medical technicians, and police department.
• Assisted with tenant concerns.
3 P a g e
Schenectady County NYS NYSARC, Inc., Schenectady, NY 12/1999 - 09/2002 Quality Assurance Trainer
Responsible for overseeing the implementation of policies, monitoring systems, developing plans of corrective actions for the agency.
• Held staff meetings, provided annual schedules, trained staff on policies, and coordinated activities.
• Interfaced with senior leadership in areas of improvement for further training of employees.
• Performed observations of other positions within the agency for service implementation.
• Monitored schedules for file audits, consumer files, program systems files, medical files, and training.
• Submitted reports of findings to department directors, assistant directors, and supervisors. Schenectady County NYS NYSARC, Inc., 02/1997 - 12/1999 Support Staff Coordinator – Human Resource Department Spearheaded scheduling needs of the agency’s programs by organizing and coordinating the schedules of 70 plus support staff including full-time and part-time employees.
• Recruited, trained, mentored, supervised staff, and approved timecards.
• Implemented improvements to the agency’s training manual for support staff and interfaced with the agency’s training manager.
• Completed Human Resources forms such as New Hire, I-9 Form's, Pay Roll Forms, W-2’s, Hire Letters, Dismissal Letters, Reference Checks, and updated personnel files.
• Assured quality of service by closely monitoring staff and making course corrections. Schenectady County NYS NYSARC, Inc., 04/1991 - 02/1997 Program Manager – Residential Department
Responsible for the overall program development for a community-based residence, serving consumers with developmental disabilities, and ensuring the needs of the residents were met in accordance with the consumers programming and the agency policies.
• Supervised employees, trained, managed Human Resources tasks, and ensured all regulations pertaining to an ICF Program were met.
• Responsible for financial accounting and maintaining budgets. TRAINING
• Medical Terminology
• OSHA and HIPAA
• Infection Control and Compliance Training
• Medical Terminology with Medication Administration Training through OPWDD
• First-Aid and CPR Certified from 1985-2022
• Pharmacology & Herbal Medications
• Hazardous Chemicals, Lockout/Tagout
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