Arabic & English

Resumeof

PeterBoshraFaltaousMina

ContactInformation

Address: **,***********************,**,*********

Cellular: +2-012********

Telephone: 03-5910891

E-mail: *****.******.****@*****.***

CareerObjective

Obtainachalengingleadershippositionapplyingcreativeproblemsolvingandlean managementskilswithagrowingcompanytoachieveoptimumutilizationofitsresources andmaximumprofits.

EducationReference

2009-2013

B.AinTourismandHotels-TourismStudiesdepartment

Grade:Good//

Projectattained:Excelent

2006-2009

HighSchoolDegree:90%

HighSchoolName: E.B.S.

Languages

Arabic:NativeLanguage.

English:VeryGood

Russian:Little

KeySkills

• Written&Verbal

Communication

• Empathy

• WorkEthic

• Initiative

• Calmandpatient

• Positivity

• Adaptability

• ITskils

• listeningskils

• Abilitytolead

andmotivate

others

Personalprofile

Excelentorganizationalability,managingresourcestomeetcustomer requirements.

Resourcefulandtrustworthyteammemberwithgoodcommunicationsskilswho alsohastheinitiativetoworkefficientlyonhisown.

Leaderbynature,abletomanageteamandprojectsefficiently.

Aproblemsolver,usinganalyticalandlogicalabilitiesinfaultfinding. WorkExperience

Oct2016–Present:Workascustomerservicesupervisor(MicroCreditDep.)at CaritasEgypt.

CaritasEgyptprojectsthrivewithcompetentanddedicatedpeople:visionaryleaders,competent managersandcommittedstaff. Awel-balancedgroupofpeoplethatcomplement,respecteach otherandcolaborateas‘one’.Peoplethatarediverseinbackground,gender,age.Alsupportedby aclearvisionandstrategy.

Jobresponsibilities:

Delegatingtasks

Monitoringtheteam’sperformance

Assistingtheteam&advisingthem

Helpingwithtraininganddevelopmentforthebothstaff&beneficiaries Handlingcomplaints(frombothstaffandcustomers)

Reportingtoseniormanagement/personnelwhenrequired

Loantrackeradmin

Myachievement:

Thenumberofcustomersincreasedby50%in2018Comparedto2017 customersatisfaction:achievedzerounsolvedcustomerscomplainover2years 2015-2016:workedatAmericanaGroupasasupervisorforaKFCrestaurant. Jobresponsibilities:

Delegatingtasks

Monitoringtheteam’sperformance

Assistingtheteam&advisingthem

Helpingwithtraininganddevelopment

2014:workedatRADIOSHACKascustomerservicerepresentative 2010:workedat(Four-Season)GrandHotel.

Volunteeringactivities

VolunteerintheyouthvolunteerssectoratCaritas–Alexandria,since2013tilpresent.

Implementationofseveraladvocacycampswithchildren,youthandwomenregarding

“Peacebuildingandacceptingothersinitiatives“.

Responsibleofagroupofyouthagedbetween18-20yearsold,atSt.Taklachurch, Alexandria.Weimplementtogetheraseminareachyearandawarenesssessions duringSundayschoolsandyouthmeetingstodiscussestablishmentoffriendly relations&trust,acceptingothers,howtodialoguebetweensmalgroups,tolarger socialprocessessuchastruthandreconciliationcommissions,bringingatrocitiesto publicawarenessthroughtruthteling,confession,apology,makingrecommendations regardingthepreventionoffurtherabusesandbulying,etc.

Implementingseveraltrainingcourseswith Caritastargetgroupsandbeneficiaries about:aimingtoraisetheirawarenessregardingrisksofilegalimmigration, socioeconomicempowermentthroughmicroprojects,integrationincommunity, womenandyouthempowerment.

Training

Transformationalleadershipcourse

leadershipcourseatGPS

Timemanagementcourse

LifeskilspackageatNewHorizons

CustomerserviceatM.A.S.Egyptforcomputerservices

Tele-salesatH.M.C.

Customerservicecourse

HRspecialistcourse

AmadeusAirlineReservation&TicketingCourse

Hobbies

Reading,

Listeningtomusic.

Playingbasketbal.

Running

Watchingdocumentaries

PersonalInformation

Birthdate: 09March1992

Nationality: Egyptian.

Residentof: Alexandria,Egypt.

Militarystatus: Served

ThankyouforspendingyourtimereadingmyC.V

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