Customer Service Account Manager
Resume:
Anna Cordts (previously Lingen)
Lakemoor, IL 60051
**********@*****.***
Career Objective
I am looking for a career that provides a challenge and lets me develop my skills and abilities. Work Experience
Dovenmuehle Mortgage, Inc. – Special Loans Administrator July 2020-Present
Microsoft Excel, Black Knight mortgage servicing platform, Visual Basic, SQL data analysis, developing data analysis/ entry solutions, customer service, training associates Developed procedures for daily reporting to deal with influx of new clients reducing personnel hours from 8 hours to 2 hours per day. Developed procedures for monthly recurring projects reducing personnel hours from 30+ hours/month to 8 hours/month. Head of the fraud investigation team for BMO Harris home equity loans.
Snap-on Credit – Account Manager
October 2018-April 2020
Credit analysis & underwriting, Microsoft Excel, customer service, franchisee support, collections, risk analysis, training associates
Managed accounts and loan underwriting for 72 franchisees and provided customer support for all of their customers
Snap-on Credit – Associate Account Manager
October 2017-September 2018
Customer service, Microsoft Excel, risk analysis, collections, training associates Skills
Customer service/ people skills
Oral and written communication
Organizational development interventions/ change management Training and development/ coaching
Establishing/ building relationships
Computer and internet literacy, particularly with Excel Time management
Risk assessment and credit analysis/ underwriting
Handling confrontation professionally
Programs & Apps
Microsoft Excel (pivot tables, vlookups, index matches, macros), Microsoft Teams, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Zoom, Google Docs, Google Sheets, Docusign, Adobe, HTML,Visual Basic, SQL, JavaScript, WordPress, Social Media sites, Avaya and Call System Management (CMS)
Education
Roosevelt University
Master of Arts in Organizational Development, May 2020 Roosevelt University
Bachelor of Arts in Sustainability, May 2017
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