Anna Cordts (previously Lingen)

847-***-****

*** ***** ******

Lakemoor, IL 60051

adopzb@r.postjobfree.com

Career Objective

I am looking for a career that provides a challenge and lets me develop my skills and abilities. Work Experience

Dovenmuehle Mortgage, Inc. – Special Loans Administrator July 2020-Present

Microsoft Excel, Black Knight mortgage servicing platform, Visual Basic, SQL data analysis, developing data analysis/ entry solutions, customer service, training associates Developed procedures for daily reporting to deal with influx of new clients reducing personnel hours from 8 hours to 2 hours per day. Developed procedures for monthly recurring projects reducing personnel hours from 30+ hours/month to 8 hours/month. Head of the fraud investigation team for BMO Harris home equity loans.

Snap-on Credit – Account Manager

October 2018-April 2020

Credit analysis & underwriting, Microsoft Excel, customer service, franchisee support, collections, risk analysis, training associates

Managed accounts and loan underwriting for 72 franchisees and provided customer support for all of their customers

Snap-on Credit – Associate Account Manager

October 2017-September 2018

Customer service, Microsoft Excel, risk analysis, collections, training associates Skills

Customer service/ people skills

Oral and written communication

Organizational development interventions/ change management Training and development/ coaching

Establishing/ building relationships

Computer and internet literacy, particularly with Excel Time management

Risk assessment and credit analysis/ underwriting

Handling confrontation professionally

Programs & Apps

Microsoft Excel (pivot tables, vlookups, index matches, macros), Microsoft Teams, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Zoom, Google Docs, Google Sheets, Docusign, Adobe, HTML,Visual Basic, SQL, JavaScript, WordPress, Social Media sites, Avaya and Call System Management (CMS)

Education

Roosevelt University

Master of Arts in Organizational Development, May 2020 Roosevelt University

Bachelor of Arts in Sustainability, May 2017