Credentialing Specialist Clerical Assistant

ALMA GARCIA

Houston, TX *****

******@*******.***

EDUCATION

High School Diploma

LUFKIN HIGH SCHOOL - Lufkin, TX

1995

Certificate of Completion in Business Office Administration ANGELINA COLLEGE - Lufkin, TX

1998

WORK EXPERIENCE

Clerical Assistant

The Hartford Insurance - Houston, TX

June 2019 to Present

• Overseeing sorting & distribution of incoming mail

• Preparation of outgoing mail (envelopes, UPS and FedEx packages)

• Responsible for incoming checks

• Maintain correspondence and data files

• Import the e-files that come in into files

• Import faxes that come into files

• Import emails into files

• Scan documents

• Print documents

• Mail out correspondence and settlement checks for the attorney’s

• Assist in the Workers Comp Department

• Contact the Division of Workers Comp and Designated doctors to retrieve documents needed

• Support the legal assistants with documents day to day

• Communicate with the legal assistants

• Download dropbox link docs.

• Work with spreadsheets

• Research data

• Multitask

• Administer personal records in a highly confidential manner

• Perform other duties as assigned

• Complete task as assigned

• Utilize the company system for queries

• Coordinate Office gatherings

Credentialing Specialist Representative

WESTERN LITIGATION, INC - Houston, TX

January 2004 to June 2017

• Managed the credentialing department.

• Trained the credentialing department.

• Received, researched, and processed claims history reports received from clients/medical facilities nationwide.

• Prepared monthly reports and loss runs for various accounts.

• Created letters for new clients and send for approval.

• Provide professional communication to callers.

• Data entry of new claims.

• File and retrieve request/reports.

• Photocopy documents.

• Handled a large volume of incoming calls and direct calls to appropriate party.

• Assisted with the receptionist area/Greet visitors.

• Handled company mail open, sort and distribute mail.

• Handle incoming checks

• Assist with new projects.

• Fax/emailed/right fax reports to various clients/medical facilities nationwide.

• Verified some Insurance.

SKILLS

• Microsoft 365

• Microsoft Teams

• Word

• Excel

• Outlook

• Basic QuickBooks

• Filing

• Organizing documents

• Answer multiple phone lines (10+ years)

• Office Equipment

• Customer Service (10+ years)

• Interpretation

• Translation

• Bilingual- Read, Write and Speak Spanish

• Clerical Experience

• Administrative Experience

• Genesis Software

• Internet Explore

• Google Chrome

• Basic Microsoft Powerpoint

• Postage machine

• SendPro Postage

• 10 key

LANGUAGE

English

Spanish

REFERENCES

Available upon request

Contact this candidate