CAREER SUMMARY:-

Highly proficient Admission officer with diverse administrative experience in fast-paced environments. Detail-oriented with commitment to facilitating admission processes and ensuring each candidate is able to complete admissions documents quickly and correctly.

EDUCATION:-

Bachelor of Management Information Systems (English Section), Modern Academy in Maadi, 2009, (Overall Grad: VERY GOOD). (Graduation Project: Excellent).

Obtained my High School level From Orman Experimental Language School (2005), Dokki, Giza, Egypt.

EXPERIENCES:-

Score Training Centre:

Admission Officer

November 2015 to Present

Complete all the procedures related to applications from the candidates for international exams.

Provide practical advice and assistance regarding the completion of application forms and enrollment documentation as required to meet individual applicant needs.

Communicate with the bank to solve any problems related with the company accounts.

Communicate with the royal colleges and any other foreign entities to solve any issue related with the candidates or the exam by E-mail or telephone.

Maintain appropriate records, including details of Candidates inquiries, applications, using both manual and electronic systems as appropriate.

Improve procedures and policies for the department, and searching for new exams to apply for the Candidates.

Achieve 200 registered candidates quarterly, and handling up to 10 registered candidates daily.

Sales Representative

May 2015 to October 2015

Make average 200 calls per day for potential or existing customers for the purpose of products awareness.

Mobinil:

Customer Service Support Staff

November 2012 to April 2015

Assistance and guidance for the customer service agents.

Handle escalated calls, and contact the relevant departments to solve customer complaints.

Customer Service Representative

November 2011 to November 2012

Answer about 100 incoming calls per day from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

SKILLS

Language Skills:

Arabic: Native Language.

English: Fluent speaking, writing and reading.

French: Fair.

Computer Skills:

Good Knowledge in Word, Excel, and Power Point.

Excellent in using Access and Outlook.

Excellent in using the Internet and searching skills.

SQL Server 2000 and 2005.

Personal Skills:

Strong character and communication skills.

Ability to work in groups, cooperative with co-workers and supervisors.

Ability to work according to plain and a schedule.

Ability to work under pressure with effective time management skills.

Self-motivated, responsible, and well organized.

TRAINING COURSES

Professional Diploma in Human Resources Management from New Generation Council Academy "Accredited by Cairo University" (March 2015).

C Sharp Programming language from New Horizons (August 2008).

HOBBIES

Computer games.

Fitness Training.

Eastern Music.

PERSONAL INFORMATION

Date of Birth: 21 August 1988.

Nationality: Egyptian.

Marital Status: Single.

Military Service: Completed.

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