February 2020 - Till Date
2021
2014
2010
JULIUS AMBE SHU
DUBAI UAE AL QUOZ 4
+971********* ********@*****.***
Objective
Experience and skilled Airport Passenger Service Agent providing exemplary customer service in the facilitation of airlines travel plans. Comfortable with ticket check-in, security and baggage claim. Familiar with airport regulations and passenger safety and looking to learn more with a prospect that offers growth and opportunity. Experience
AIR IVOIR, DOUALA INTERNATIONAL AIRPORT CAMEROON
Passenger Ground service Agent
Getting passengers through check points and to terminal quickly and safely. Completing pre-boarding checking procedures before passengers and flight board plane Assigned transport of special need passengers, including the disabled, parents with infants, senior citizens. Managed log of unclaimed baggage.
Coordinated timely delivery of baggage with ground handlers. Responsible for monitoring arrivals, departures and making public announcement in that regard. Comfortable with lifting Moderately heavy suitcases and packages. Camair Co, Yaounde Nsimalen International Airport Cameroon. Passenger service agent
Headed the team in the preparation and movement of flights. Answer phone, taking reservations and processing credit cards payments. Ensured cabin seating aligned with passenger counts. Proofed flight log and enter information into computer system. Managed cash receipts and financial records.
Handling passengers queries.
KING'S COLLEGE HOSPITAL LONDON DUBAI (UAE)
CUSTOMER SERVICE AGENT
Greeting,directing and orienting patients to the different departments of the hospital. Providing assistance to patients in a very pleasant manner. Registering patient's details in the system.
Answering phone calls and providing solutions to patients queries. Booking patients appointment with the different doctors. Performing clerical role like typing, photocopying, operating fax machine and data entries. Tracking and following up all patients request in a timely manner. Education
Zabeel International Institute of Management and Technology Dubai (UAE) IATA Passenger Ground service Agent
University of Buea, Cameroon
LLB
Government bilingual high school Bonaberi Douala Cameroon GCE A LEVEL
2008
2003
Staff college, Douala Cameroon
GCE O LEVEL
Nation Bilingual Primary School, Douala Cameroon
First School Leaving Certificate
Skills
Extensive background monitoring and implementing airport practices and procedures. Thorough knowledge of reservation and ticketing protocols Personable and communicative, key to dealing with varying personalities and stressful situations. Flexible with working hours.
Fluent in English and French.
Interests
Following Documentaries
Love soccer
Love shopping and visiting the beach during my off Personal Details
Date of Birth : 28/02/1990
Marital Status : Single
Nationality : Cameroonian
Visa Status : Cancelled Visa
Passport No : 1004707
Reference
Upon request - ""