Service Representative Front Desk

Kristen E. Baines

***** ***** **. ****** ** *****

Phone: 951-***-**** Email: ********@***.***

Profile

Seeking employment where I can utilize my customer service and warehouse experience of over 20 years in an accurate, productive, and safe manner to serve current and potential patrons.

Professional Skills

Ability to perform detailed clerical work and maintain attention to detail despite frequent interruptions.

Proficient in Microsoft Word, Excel, and PowerPoint.

Extensive experience in serving customers both in-person and by telephone. An independent self-starter.

Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to carry out written and oral instructions

Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files.

Ability to management temperament among employees

Work Experience

Warehouse

Oversee and schedule the work of others as needed.

Constantly inspect all work equipment to identify shortages and damages and relate findings to management for quick resolution to enable smooth flow of operations.

Manage flow of all priority orders and/or delayed shipments.

Ensure that stock inventory is carried out in a timely manner and that it is in line with the stock balance to avoid mix up.

Receive and enter purchase orders into inventory.

Pick, pack, and package orders for distribution

Print labels for and label pallets.

Search for/research lost or misplaced orders or products

Customer Service Representative

Worked my way up from trainee receiving representative to front desk customer service representative in less than 8 months

Handled multiple tasks in a high-volume environment while maintaining composure and flexibility using organizational and analytical skills

Made logical decisions and followed through on team tasks.

Trained new staff on the use of computers and other shipping software

Maintained highest level of customer care while always demonstrating a friendly and cooperative attitude

Communicated (orally and written) with all internal and external customers in a professional and courteous manner

Education

University of California Riverside major: Sociology/Administrative Studies

Moreno Valley College major: Psychology

Graduated: Associates of Arts in Psychology Dec. 2019

Associations

Member of The National Society of Leadership and Success (NSLS). Inducted 2021

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