Housekeeping Supervisor

MILDRED ELLIS

‘Suitland, MD ***** : 202-***-**** *********@*******.***

‘Summary

Motivational Supervisor with 18 years of experience monitoring, coordinating and allocating efforts of medium to

large groups of employees to achieve organizational goals. Proven tack record of development and

implementation of practical continuous improvement processes. Skilled at managing employee's performance

including appraisals, support, training and discipline.

Skills

+ Processes and procedures + Team building

+ Mentoring and coaching * Issue and confit resolution

Experience

Supervisor 11/1992 to 08/2020

Willard Intercontinental Hotel! ‘401 Pennsylvania Ave NW, Washington DC 20014

‘= Complied with company policies, objectives and communication goals,

‘+ Enhanced group productivity 90% by developing and implementing new strategies.

‘© Conducted evaluations and reviews for 25 employees.

‘* Conveyed project information consistent and quickly to resolve issues and deliver constructive feedback.

‘* Provided ongoing training to address staff needs.

‘+ Established and maintained operating schedules to provide effective coverage for key areas and achieve

objectives.

‘ Identified and corrected performance and personnel issues to reduce impact to business operations.

Room Attendant (03/1990 to 11/1992

Willard Intercontinental Hotel Washington, DC

‘* Employed deep-cleaning techniques for areas in need of additional sanitation.

‘* Delivered extra linens, paper products and toiletries to quests.

‘+ Replenished each guest room with necessary supplies, including water glasses, toiletries and paper

products

‘+ Welcomed quests, provided answers to questions, and anticipated quests’ service needs.

‘Completed more than 14 jobs each 30 while maintaining 95% satisfaction rating from customers,

‘+ Made sure that each guest room was locked after performing housekeeping services and maintained

‘complete security of such rooms at all times.

‘+ Interacted pleasantly with clients and quests when performing daly duties.

‘= Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at

elevators,

‘+ Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from

hard-to-reach areas.

‘+ Followed manufacturer instructions for using chemicals and equipment to avoid bums, injuries and

workplace accidents

‘+ Used Ecolab cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and

prevent ness.

‘+ Managed linen cart by keeping neat and organized.

Residential House Cleaner 06/1984 TO 01/1990

Maid For A Day ‘Washington, DC

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