Experienced Administrator/Coordinator skilled across multiple business divisions to plan, organize, lead and motivate the teams to exceed expectations of performance and delivery. Currently looking for an opening to restart my career with an opportunity to upgrade myself while working independently or as a team.

• Total of 8+ years of Experience

• Experience of working with teams of various backgrounds, which include software development, industrial testing & certification, training & development and project coordinator.

• Worked closely with multiple levels of management to effectively and continuously enhance the team performance.

• Coordinated various teams in functions including facility relocation, marketing campaigns, employee acquisition, training and add ons

PROFESSIONAL EXPERIENCE

o Admin Coordinator/Soft Skills trainer at Aristocrat IT Solutions, Chennai (01/2019 – 04/2019) As an Admin Coordinator, I was assigned multiple roles and responsibilities. The primary motto of my role is to ensure the customer satisfaction. Team coordination, day-to-day reporting, and soft skills training were also part of my tasks.

! Handling customer calls and e-mails and ensures prompt update of reports to them and enroute the calls to ensure customer satisfaction.

! Proof reading of documents to ensure the desired quality & standard

! Ensure timely delivery of documents to clients

! Emphasize on deadline for all client reports online and offline

! Collection of reports from various teams and sending them to the respective team leaders

! Soft skills training when necessary

o Freelance jobs from home and skills upgradation (06/2015 - 01/2019) o Project Assistant/Coordinator in SGS Testing & Control Services Pte Ltd Singapore (08/2008 – 03/2010) My role as a Project Assistant was a very challenging one as I had to coordinate across various teams and various countries, which also gave me ample opportunities for self-development too. I also got opportunity to work with teams, which worked with agile methodology, which was an upcoming one during those times. I assisted the Manager, better known as an Agile Scrum Master, who led the team, thereby exposing myself to the vast world of Agile Methodology.

! Assisted the agile teams to achieve goals and high level of performance.

! Coordinated the supportive services between departments through organized weekly meetings.

! Collaborated with the team, architect and product owner to ensure rightness of features and design

! Developed, managed and tracked project plan to implement requested features

! Facilitated grooming and planning sessions with team

! Work with team to adjust focus and approach as needed

! Ensure smooth flow of all the agile project team activities.

! Collaborated with Managers and Team Leaders on project progress.

! Prepared and led meeting between departments.

! Responsible for managing bidding and proposals, purchase orders, and review and approval of Vendor invoices

! Timely delivery of value

! Risk and issue management

! Product owner support

! Research and presentation

! Mentoring and training

! Provided timely project status updates to the Project Manager

! Maintain and update company database

o Administrative Assistant in A & E Precision Engineering Pte Ltd, Q & A Team, Singapore (04/2006 – 04/2008)

! Reported developments to the Manager using spreadsheet reports.

! Handled and resolved issues and disputes involving the employees and reported to HR manager.

! Researched vendors for pricing, equipment availability and staffing.

! Maintained all record keeping on a customized software program. NISHA B

India

Contact: +91-984*******

Email: adopmy@r.postjobfree.com

! Interpreted specifications, blue prints, job orders, company policy, and procedures for workers.

! Created and tracked purchase orders submissions and complete project close-out manuals o Programmer / Support Executive in Aimtech Systems Pte Ltd, Singapore (02/2005 – 02/2006) As a Programmer / Support Executive, my primary responsibility was software development using Visual Basic and MS Access. Customizing of existing application is also a part a of my job. The final software needs to be tested and then implemented. My job responsibilities can be summarized as follows:

! Software programming using VB as front-end and Access as back end.

! Modify the existing programs in accordance with the customer requirement.

! Creation of reports

! Transferring data to and from the client systems

! Telephone support to the customers regarding the software-related problems.

! On-site and off-site support to the customers in case of emergency

!

o Systems Associate in National Institute of Information Technology, India (08/2000 – 12/2003) As a Systems Associate, my primary responsibility was to train and coordinate the software team. I also need to analyze the updates necessary from time to time and do the needful. Customer interaction including the feedback from the customers plays an important part. Conducting seminars on the Quality and Time management to the developers is also a part of my job. My job responsibilities can be summarized as follows:

! Knowledge retention, Team building, team development in terms of training

! Identification of process & technology improvements

! Responsible for service quality to the customer

! Providing positive leadership to the team

! To assess the training requirements of developers in technical areas.

! To plan and schedule various software development activities and related testing.

! To perform any specific jobs as assigned from time to time.

! To provide timely feedback to team leader about status, quality of work products

! To achieve the results within the deadline

! To conduct seminars on Quality Management and Time Management

! Responsible for getting and addressing feedback from customer using customer satisfaction survey questionnaire Areas of Expertise

Asset Management Budgeting & Costing Liaison/Coordination Technical Support Team Management Vendor Management Vendor contract Mgmt Handling Customer Calls Mentoring and Training Service Improvement planning On-time Delivery Career Management EDUCATIONAL CREDENTIALS

Bachelor Degree in Science from Andhra University, Andhra Pradesh, India. (1997-2000) Advanced Diploma in Web Centric Curriculum from NIIT Vizianagaram - India. (2000-2002) SAP (ABAP) from VIT Varehouse Infotech, Chennai (May 2008 – June 2008) Software Testing from Accord Infomatrix, Chennai (Jan 2016-Apr 2016) Post Graduate Diploma in Business Analytics & Intelligence from Amity University Address: Villa R3/3, Vaikund Sundaram, Vendarasi Amman Koil Street, Karapakkam, Chennai 600097, India

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