Pawn Broker Service Representative

SANDRA COLAZZO

***** ********* **. *******, ** **824 - Tel. 813-***-**** - **********@*****.***

SUMMARY:

Goal oriented, customer service and cashier experience, dedicated to providing high levels of customer satisfaction, focused on meeting the business goals, responsible and dynamic, specialized knowledge in customer service and leadership skills. HIGHLIGHTS:

- Communication and people skills - Business sense

- Merchandise knowledge - Bilingual/Spanish

- Clerical - Time management ability

- Computer and Electronic literate - Critical thinking

- Active learning - Leadership skills

EXPERIENCE:

Retail Customer Service Representative May 2016 - Present Dollar Tree - Orlando, FL

Cashier, greet customers, provide customer service, maintain store appearance, price merchandise, stock merchandise, work as a team and rotate all store daily duties, speak Spanish and English, inform supervisor or manager of theft activity in store Retail Customer Service Representative Nov. 2005 - May 2015 Value Pawn and Jewelry - Kissimmee, FL

Lead pawn broker, buy merchandise of value, provide loans to customers using their property as collateral, run all the front store operations, appraise a wide range of merchandise, negotiate appropriate sales and loan price, receive loan payment at store and over the phone, educate customers on product and service offerings, sales, cashier EDUCATION: High School Diploma Puerto Rico

Caribbean University College Puerto Rico

Associate of Science in Accounting

REFERENCES: Provided upon request