Specialist Member Quality Engineer
Resume:
James
Minor
CERTIFICATIONS
EDUCATION
EXPERIENCE
PROFESSIONAL SUMMARY
PROFESSIONAL EXPERIENCE
• Drives business growth and ensures compliance to regulations.
• Proven Quality Manager Helping companies translate their business goals to reality.
• Demonstrated natural talents in process improvements, cost management, revenue, compliance, regulations, quality assurance, operations, team leadership, and sustainable results.
• Safety-focused and forward-thinking with excellent time management.
• Successful in correctly forecasting product markets for accurate supplying. LAWRENCE MEMORIAL HOSPITAL (LMH HEALTH)
Lawrence, KS
PERFORMANCE IMPROVEMENT MANAGER
Develops and drives change management across all functions. Leads improvements, ensuring patient and customer care is the number one priority. Focused on developing self sustainable operations.
AEROTECH LLC.
Overland Park, KS
QUALITY ENGINEER
Worked as a Quality and Supplier Quality Engineer (Contract) for the General Motors Corporation at the Fairfax facility in Kansas City Kansas. Completed training on the Red X problem solving approach.
GOWANDA COMPONENTS GROUP
Gowanda, NY / HISONIC, LLC, Olathe, KS
QUALITY and CONTINUOUS IMPROVEMENT MANAGER
Site quality leader driving key deliverables ensuring quality, safety, goals and customer satisfaction are achieved. Established a culture where our products continue to outperform the competition.
• Achieved 100% quality and delivery. Continuous improvement activities resulted in
$100k in savings.
• Drove site in achieving the latest aerospace certification AS9100 Rev. D. by updating the QMS, all processes and critical documents were compliant to the standard. Achieved a high rating on the AS8100D PROBITAS (Third Party) audit as reported on the International Aerospace Quality Group Online Aerospace Supplier Information (IAQG OASIS) website.
• Spearheaded new employee training presentation so team members understood manufactured products, requirements, and customer expectations.
• Mentored ten quality associates on daily activities, performance standard and processes, departments on safety, continuous improvements, IPC-A-610, RCCA, 6S, contracts, and procedures to improve company performance.
• Developed SOP to prevent scrap parts from being used in production. Ensured disposal was in an environmentally safe manner and complied with federal and corporate GMPs. Risk eliminated 100%.
• Improved Supplier Quality process where all new suppliers must complete a survey ensuring customer requirements are met.
• Six Sigma Black Belt Lean Expert
• Six Sigma Black Belt
• Six Sigma Green Belt
• Six Sigma Lean Green Belt
• AS9100D No. 10645713 Lead Auditor
• Root Cause and Corrective Action
• Bachelor of Applied Science in
Technology Administration
Washburn University, Topeka, KS
• Associate of Arts in Liberal Arts
Johnson County Community
College, Overland Park, KS
Quality Management, Leadership,
Safety, Red X, Team Building,
Budgeting, 6S, Operations,
Project Management, SAP, FMEA,
Presentations, Contract Review,
Current Manufacturing Practices,
IPC-A-610, 5-Why, 8D, Cause Chain
Analysis, Rapid Problem Solving,
First Article Inspection Reports,
ISO9001:2015, AS9100D
2020
2021
2016 - 2020
CONTACT
***********@*****.***
Linkedin.com/in/
James-Minor-04b48630
Lawrence, KS 66049
GOODYEAR TIRE AND RUBBER COMPANY
Topeka, KS
CUSTOMER QUALITY ENGINEER
Customer contact for all related returns and plant quality issues. Traveled to customer and distribution sites to improve relationships, quality and drive customer confidence on the commitment to excellence.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Utilized company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to appropriate solutions.
• Conferred with customers about concerns with products or services to resolve problems and drive sales. Conducted in plant audits involving other departments on what the final product looks like.
• Managed 25 quality associates on daily activities. HONEYWELL INTERNATIONAL, INC.
Olathe, KS
SENIOR QUALITY and MANUFACTURING ASSURANCE SPECIALIST Member of the quality department focused on improving customer satisfaction for targeted customers. Managed the value stream of delivered products, performance presentations, and audit results.
• Single point of contact for issues and status to Boeing Commercial and Military, Lockheed Martin and Northrup Grumman. Improved processes and provided exceptional customer service at their test sites and the repair and overhaul facilities. Site metrics for targeted customer improved to 99.7% Silver rating.
• Resolved conflicts and negotiated agreements between parties to reach win-win solutions on disagreements and clarify misunderstandings.
• Customer satisfaction achieved by ensuring customer forecast requirements and achievement of goals were communicated with confidence.
• Increased customer satisfaction and business through relentless pursuit of resolutions to problems arising from changes in design requirements.
• Protected company reputation and increased loyal client base. Improved targeted customer rating from red/yellow to a consistent silver status. CONTINUOUS IMPROVEMENT LEADER
Active member of pilot team that launched the Honeywell Operating System (Lean Manufacturing) to the site that was designated to educate on continuous improvement actions, 5S, KAIZENS, and drive system sustainment for the site.
List of improvements:
• Developed and led multi-site process improvement teams. Reducing turn-around time of repaired parts by 50%.
• Trained and mentored teams on the reasoning for improving processes, KAIZENS (how to develop and lead them), gathering data, developing a charter, identifying low hanging fruit, developing a cross functional team, value stream analysis, and other tools and mindsets.
• The results improved customer satisfaction and field service communication and achieved more than $5M in savings.
PROJECT MANAGEMENT
Spearheaded projects to improve customer satisfaction and plant performance. Responsible for the results that impacted the customer.
List of achievements:
• Developed and led cross-functional team in the US Army project to manufacture and deliver new military parts. Project achieved more than $2M in revenue and received award for new product implementation. Required close cooperation among team members to develop solutions and meet requirements.
• Quality Plan Project Manager for Boeing 787 program with successful results in customer satisfaction, delivery and quality. Delivered more than 20 part-numbers and achieved a 99% customer rating.
2015
2000 – 2014
James
Minor
ACHIEVEMENTS
+ AWARDS
• Led site in actions resulting
in AS9100D certification,
Gold and Silver customer
satisfaction ratings
• Cost Savings: Recognized by
leadership for productivity,
customer relations,
communications, cost savings
greater than $5M
• Awards for quality, business
growth and customer
appreciation: Honeywell,
Boeing, Lockheed Martin
CONTACT
***********@*****.***
Linkedin.com/in/
James-Minor-04b48630
Lawrence, KS 66049
Contact this candidate