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Procurement Customer Service

Peterborough, ON, Canada
September 16, 2021

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Choaa Awad

Peterborough, ON, Canada 519-***-****

Qualifications Summary

Procurement Management: Resourceful and results-driven professional with substantial experience directing procurement management operations, including purchasing and sourcing of materials, ensuring optimum utilization of materials, analyzing procurement needs, liaising with suppliers, negotiating prices, and identifying cost effective sources.

Sales & Business Development: A highly successful sales leader with proven capacity to maximize sales and profit, remain productive in ever-evolving markets, exceed sales targets, and strengthen bottom-line of various businesses.

Customer Service: Well-versed in delivering an exceptional level of customer service and support while consistently completing work ahead of schedule to propel firm productivity and enhance client satisfaction.

Marketing Management: Stellar record of achievements in driving development and implementation of strategies for new market penetration, marketing programs/campaigns execution, and advertising and promotional efforts maximization.

Financial Management: In-depth knowledge of delivering comprehensive financial forecasting, budgeting, and analysis to executive leaders for supporting in financial decision-making.

Leadership Skills: Forward-thinking leader with tactical and strategic vision, keen bottom-line focus, and verifiable success in leading, coaching, and mentoring staff, optimizing efficiency, and maximizing results through delivery of value-added services.

Communication Skills: Articulate and refined communicator with fluency in both English and Native Arabic, distinctive ability to build robust relationships and manage competing demand to achieve challenging business goals.

Career Experience

Red Lobster, Peterborough, ON Oct 2013 – March 2021

Restaurant Manager

Pivotal in forecasting products demand for operations, processing orders accordingly, ensuring optimal level of inventory, and adjusting purchasing habits. Hold responsible for verifying the delivery of services and products in line with the purchase order and initiating follow-ups with suppliers for any discrepancy. Nurture and fortify strong relationships with suppliers and uncover new opportunities to work with vendors for profitability maximization. Direct and streamline several operations, including controlling $5M+ in annual sales and leading a staff of 80 employees.

Recognized for achieving the highest score points for all Canada locations in last 5 years on the basis of guest reviews, sales increase, staff turnover, and labor cost control, propelling overall business success.

Boosted year over year sales by promoting restaurant locally that realized guest satisfaction and prompt problem resolution.

Ensured guest satisfaction as well as sales and profit growth by spearheading overall restaurant’s operations in adherence to best practices and brand equity standards of company.

Denny's Canada, London, ON May 2011 – June 2013

Restaurant Manager

Delivered detailed reports on financial performance, inventory, and personnel to the corporate office. Assumed accountable for preparing supply orders and following up on delivery of goods/services checking to attain high quality and specifications accuracy.

Decreased staff turnover by more than 40% through top-notch training, coaching, selection, and newly hired staff retention.

Accomplished restaurant operational goals of $3M sales volume location by developing strategic and tactical action plans, implementing and meeting production, productivity, quality, and customer service standards, and completing audits.

Minimized expenses through the management of budgets and cost control methods.

Emirates National School, Abu Dhabi/UAE Feb 2008 – Aug 2010

Chief Purchasing Officer

Managed overall facets of sourcing, selection, and negotiation of all purchases of school supplies. Created and implemented strategic plans to diversify purchasing and inventory management and update procurement policies. Oversaw and delivered all recruiting tasks, including training, development, retention, and supervision of a professional team of personnel. Created bids, request for qualifications, contracts, and coordination of purchasing activities. Critically analyzed contractual documents for accuracy, performance risk, and conformance with contract terms conditions. Sourced materials an equipment related to recruiting and student activities with the collaboration of marketing and recruitment team. Obtained necessary resources to support school operation by administering and aligning required processes such as orders, work orders, and requisitions.

Decreased procurement costs by 30% of school books and supplies through the development of a build to order system.

Attained the best purchase package of business for the school in terms of quality, prices, terms, deliveries, and services by tactfully negotiating contracts with suppliers.

Additional Experience

Area Manager (Mar 2003 – Nov 2007)

Popeyes Chicken and Seafood, Abu Dhabi


BA degree in Public Administration

American University of Beirut, Lebanon (ranked #220 in QS Global World Rankings 2021 and #2 in Arab Region University Rankings)


Certified Supply Chain Management Professional program (CSCMP), continue

Completed 6 learning modules and 3 interactive workshops in this program

Professional Membership

An active member of Purchasing Management Association of Canada (PMAC)

Courses & Workshops

Supply Chain Management Program

Supply Chain Management Association, Ontario

Coursework: Supply Chain Management, Procurement and Supply Management, Logistics & Transportation Knowledge Management, Global Sourcing, SCM for the Public Sector

Workshops: Leadership and Professionalism, Communication and Relational Skills, Competitive Bidding, Contract Preparation &

Contract Management

Technical Proficiencies

Microsoft Office, Great Plains, Internet Applications, and Social Media. Familiarity with few POS software and can remain well-informed of technological advances with ease and efficiency.

Dear Hiring Manager:

As an accomplished and dedicated professional with proven record of success and a diverse skill set in procurement, sales, customer service, marketing, I am well-prepared to meet and exceed your expectations in the (Senior Officer-Purchasing) opening. Confident I will quickly prove myself as a vital member of your team, I have enclosed my resume for your review.

Equipped with valuable purchasing experience, I am ready to hit the ground running with Fleming College. I know what it takes to navigate business challenges and overcome obstacles. If given the opportunity, I will leverage my extensive background to drive the achievement of your ambitious business goals.

A small selection of my key projects and accomplishments includes…

Excel at developing and implementing new procurement strategies to enhance productivity, such as procurement system that boosted inventory turnover while cutting carrying costs.

Adept at Identifying and implementing strategic solutions in alignment with corporate objectives to open new lines of business, propel overall business success, and achieve organizational goals.

Deft at managing and implementing marketing campaigns from the program management process to the campaign’s execution.

Expert at leveraging excellent relationship building skills along with inherent ability to excel under pressure to provide an unparalleled level of customer service and satisfaction.

Confident that my qualifications will meet and exceed your expectations, I greatly look forward to meeting with you to discuss this position in detail. Should you need further information, I am available by phone or email at your convenience.


1-Tracy Gualtieri: Director, Human Resources, Red lobster Canada,Phone:437-***-****


2-David Dunn: Director of Operations, Red Lobster Canada, Phone:647-***-****


More references can be provided if needed


Choaa Awad

Contact this candidate