Thomas Hudson *** Linton Hill Rd

Duncannon, PA **020

Email: adoph3@r.postjobfree.com Cell: 717-***-****

PROFESSIONAL PROFILE

Utilized TSO, JCL, JES3 to activate and monitor multiple media output jobs

Verified and accessed print output logs to evaluate production reports

Proactively checked and evaluated condition codes and error output to maintain a steady workflow

Assisted with departmental continuity with job logs and any issues that needed escalated to other IT Departments

Submitted and worked on retail store transmissions with a scheduler service CICS application to update remote store functionality

Performed the proper system procedures accurately

Ability to search internal databases, external CMS medical reason and denial resources, and gained 3270 emulation system experience for proprietary internal system access

Ability to communicate with end users in a professional manner

Proven ability to meet client technical needs and requirements

Dell hardware certifications in Laptops, PC's and Servers

First level desktop support for end users to internal users and to commercial customers

LAN\WAN Windows Client\Server environment experience utilizing Active Directory for creating user accounts, assigning group permissions and setting up new PC/Server devices providing support to approximately 500 end users

Experienced in Configuring and installing new hardware for PC's, laptops and printers

Diagnosed and repaired hardware problems on Laptops, PC's and printers

Strong commitment to continuing IT Education and knowledge

Recognized for customer service and quality awards for several Point of Sale accounts

Microsoft desktop and server Operating System configuration and maintenance

Secured NATO Government security clearance for working on classified accounts

Computer skills include; Active Directory, Checkpoint Firewall, SharePoint, VMWare-Vsphere, TCP/IP, Printers-Sharp Printer Network Installation and Maintenance, Hp, IBM, Lexmark, Microsoft Office Suite, Hardware imaging technologies: Ghost, Altiris, Microsoft Management Console, McAfee Spyware, Virus and Encryption, Remedy, Video Conference Equipment - Ploycom, Tandberg, Windows-7, XP, Fax/Modem configuration, Remote Access connectivity support configuration support, Wireless

Appeals examiner experience utilizing the Medicare Appeals System (MAS)

Commitment to delivering excellent customer service

Ability to adapt to different job functions and tasks to meet deadlines

CERTIFICATIONS

CompTIA A+, Net+

Microsoft Certified Professional (MCP)

Microsoft Server 2000

EDUCATION

Computer Technician

New Horizons Mechanicsburg, PA

ADULT EDUCATION

HARRISBURG AREA COMMUNITY COLLEGE Harrisburg, PA

PV NABCEP

Home inspection Certificate

Residential wiring Certificate

COMPUTER TECHNOLOGY

HARRISBURG AREA COMMUNITY COLLEGE Harrisburg, PA

UNDERGRADUATE

PENN STATE BERKS CAMPUS Reading, PA Reading, PA

ACADEMIC (College Prep)

DALLASTOWN HIGH SCHOOL Dallastown, PA

PROFESSIONAL EXPERIENCE

PC Computer Technician 1/17 - Present

KBRWyle/ Navy Supply Depot

Ensure computer systems are configured to properly support scheduled data processing requirements.

Interfaced with HP Deployment Specialist for scheduled PC/Laptop refresh schedules r

Completed log and provides data accountability information as defined by standard procedures

Applies standard operating or corrective procedure, and refers problems that do not respond to preplanned procedure,

Took initiative to isolate and clear problems which impede the orderly flow of information to and from the computer.

Coordinated the orderly flow of data from the source to computer

Performed special project functions under the PUK project in conjunction with a team to provide upgrades to equipment for the enterprise.

Computer Operator II 2/16 - 1/17 NSC Technologies/ Navy Supply Depot Mechanicsburg, PA

Interfaced with HP Deployment Specialist for scheduled PC/Laptop refresh schedules involving base locations, daily requirements and special device requirements for the refresh

Assisted with HP Deployment schedules for PC/Laptop refreshes at Navy bases in the Mid Atlantic area for normal and secure users

Determined proper asset identification for retiring devices and ensured correct new device asset along with hard drive specifications matched for each customer

Worked with Windows utilities to prepare new PC/Laptop devices

Verified network connectivity to ensure user profiles could be transferred reliably

Utilized HP software migration software to assist with performing new PC/Laptop setup customer requirements

Worked flexible shifts to accommodate each base installation refresh schedule

Assisted with special assignments involving equipment and asset relocations

Helped HP and NMCI inventory, move and rack equipment in Data Computer Rooms

CCA City Carrier Associate 1/16 - 2/16 Unites States Postal Service Dillsburg, PA

Responsible for an assigned route to organize and case of all classes of mail in sequence of delivery along an established route.

Prepared and separated all classes of mail to be loaded and arranged in an assigned city vehicle for organized delivery method

Delivered mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed

Trained and authorized to drive an LLV United States Postal vehicle

Handled undeliverable mail, misrouted mail, and miss sorted mail in accordance with established procedures

Performed routine mail pickup from customers to be taken back to the Post Office outgoing mail bins

Utilize portable electronic scanner to log route information

Delivered and obtained receipts for registered and certain insured mail by paper forms and electronic scanner entry

Direct customer contact with furnishing customers with postal information related to postal shipment options, picking up prepaid packages, address changes, forward address changes, and hold mail requests

Worked professionally with other employees in the office.

Computer Operator II 8/15 - 1/16 NSC Technologies/ Navy Supply Depot Mechanicsburg, PA

Setup new HP PC's and laptops for image deployments with Honeywell at the Navy Supply Depot in an imaging staging area by ensuring connectivity to the Microsoft enterprise network for operating system downloads and applications needed

Utilized HP application tools for monitoring applications and Windows updating features on all systems to ensure full functionality

Diagnose and identify hardware issues and relay onto HP technician

Responsible for a daily PC staging and tracking log report to record completions and

Performed quality analysis on PC's and Laptop devices before final staging to verify

operating system and application accuracy

Medicare Part-A Appeals Examiner Representative 7/14 - 7/15

Novitas Solutions Camp Hill, PA

Completed an internal Appeals training program, weekly enhancement training, and compliance and ITL training

Read and interpret an incoming appeal request utilizing FISS to further assist in denial reason codes

Apply internal guidelines and CMS regulations, laws and instructions to achieve accurate and timely processing

Work with various software utilities such as CMS, FISS, MAS and internal databases and intranet applications for processing and researching information pertaining to appellants cases for initiating, verifying validity, logging, tracking and closing claims

Ability to organize and utilize the resources with the internal system applications for identifying and following procedures for processing production efficiency with reopening, redetermination requests, waiver of liability, untimely requests, Privacy Act - Appeals, Medical consultant referrals, duplicate inquiry, reconsideration case referrals involving effectuations,and QIC and Ad QIC effectuations

Utilized Email, internal messaging, and phone communications to achieve updates, support, and gain additional information from providers and/or other departments

PC Stager/Deployment Tech 10/12 - 4/14 NSC Technologies/ Navy Supply Depot Mechanicsburg, PA

Interfaced with HP Deployment Specialist for scheduled PC/Laptop refresh schedules involving base locations, daily requirements and special device requirements for the refresh

Assisted with HP Deployment schedules for PC/Laptop refreshes at Navy bases in the Mid Atlantic area for normal and secure users

Determined proper asset identification for retiring devices and ensured correct new device asset along with hard drive specifications matched for each customer

Worked with Windows utilities to prepare new PC/Laptop devices

Verified network connectivity to ensure user profiles could be transferred reliably

Utilized HP software migration software to assist with performing new PC/Laptop setup customer requirements

Worked flexible shifts to accommodate each base installation refresh schedule

Assisted with special assignments involving equipment and asset relocations

Helped HP and NMCI inventory, move and rack equipment in Data Computer Rooms

PC Stager 5/12 - 9/12

JFC Global/ Navy Supply Depot Mechanicsburg, PA

Configured BIOS settings on all devices to meet the hardware specifications before connecting to a Microsoft Management Console for imaging requirements

Setup new HP and Dell PC's and laptops for image deployments with Honeywell at the Navy Supply Depot in an imaging staging area by ensuring connectivity to the network for operating system downloads

Coordinated with the PC hardware Tech Dept after running preliminary checks and diagnosis on PC devices with suspect hardware issues

Utilized HP application tools for monitoring applications and Windows updating features on all systems to ensure full functionality

Responsible for a daily PC staging and tracking log report to record completions and

Performed quality analysis on PC's and Laptop devices before final staging to verify operating system and software installations were accurate

Boxed completed PC and Laptops onto staging pallets organized by base locations

Interfaced with internal HP technicians on server connectivity and software issues

LAN TECH 1995 - 2011

ADMINISTRATIVE OFFICE OF PA COURTS Mechanicsburg, PA

Provided end user support through a Remedy call tracking ticketing application

Assisted end users with questions related to operating system configurations, component feature modifications and software application issues

Experience in Phone punch down phone cabling and Ethernet 568B standard

Assisted with phone configuration changes on an AT&T PBX system

Configured and installed new hardware for PC's, laptops and printers

Configured and maintained a McAfee Enterprise Virus protection solution by maintaining policies for providing Virus version and signature updates

Primary Lead in setting up and configuring training rooms for PC requirements, printing and projection functionality

Assisted end users remotely with the aid of Cisco tools and Microsoft Console tools

Participated in deployment of new PC equipment with the use of Windows Automated Installation Kit and Microsoft System Center Configuration Manager

Involved with setting up new user software applications for all desktop applications

Responsibilities for configuring a network print server and ensuring the latest print drivers for shared printer links

Assisted with login scripts for users to access shared resources

Worked with VMware in configuring virtual desktop deployments

Configured IBM Client Access session emulation on PC desktops

COMPUTER OPERATOR 2/95 - 7/95

JFC GIANT FOODS Carlisle, PA

Processed daily store transmissions with the aid of TSO, MVS, JCL, JES3 and a scheduler service CICS application

Maintained daily job requests for all departments consisting of tape and archive jobs

Utilized and performed print output reports to Xerox 9000 and other peripherals

Worked and communicated effectively with upper management and other shift personnel

ASSOCIATE CUSTOMER ENGINEER 6/90 - 10/94

TSS/IBM York, PA

Focused on achieving good customer communications before diagnosing hardware problems

Responsible with managing and assisting users with various hardware issues from Point of sale customers, small networks and small businesses

Performed and maintained a parts inventory to be used in the field

Used good time management while managing my account territory

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