William J. Rogers Jr.
*** ********* ****** *******, ** 32808 321-***-**** *********@******.***
Summary
High energy Shift manager with 8 years’ experience in the hospitality industry. Efficient and enthusiastic with strong knowledge of the food and beverage.
Highlights
Customer- Oriented
Reliable and Dependable
Demonstrates authoritative but fair leadership qualities.
Computer Skills
Possesses strong organizational skills and attention to detail, the latter being particularly important when managing cash drawers and registers.
Supervisory skills
Assigns tasks to employees on shift.
Adaptable
Engages with customers to ensure they are satisfied with service and products offered.
Education
Vance-Granville Community College, Oxford, NC
Experience
March 2010 – Present Owner: Greg Chenault
Shift Manager Baja Burrito Kitchen 2716 E. Colonial Dr. Orlando, FL 32803
Perform procedures necessary to open and close the restaurant
Perform daily food safety and temperature checklists to insure consistent product quality
Reconciled cash registers and documented information on the daily control sheet
Performed customer satisfaction walks periodically
Opened and Closed restaurant. Procedures including counting daily cash, gift certificates, and preparing bank deposits
Handled customer complaints.
Supervised end-of-shift cash drawer counts.
Did rounds on the floor and checked on customers
Trained new wait staff on menus and service standards
Ensured food went out to tables in a timely manner.