SAMSON BWAYO
***** – *****, GPO NAIROBI KENYA
Mobile: +254*********
Email: **********@*****.***
PROFILE
Results driven and motivated 5years experience with customer service enthusiast with extensive training in hospitality principles in pressure fast paced environments ethical professional skilled in creative problem solving training and developing customer facing terms and promoting brand loyalty. Detail oriented with exceptional instincts for meeting high expectations and delivering service standards. SKILLS
Empathy and friendliness
Customer oriented services
Interpersonal communication skills
Time management
Conflict management
EXPERIENCE
2015 – 2017: SUPERVISOR KEMPISNKI HOTEL
Housekeeping
Maintain service standard at all time
Inspect the duties assigned for conformance
Ensure the goal and objectives are met within the agreed times
Inventories stock to ensure adequate stock
2013 – 2014: SUPERVISOR HILTON HOTEL
Housekeeping
Approve store request
To ensure that all the assigned duties are done
Attend staff meeting
Ensure that cleanliness is done in the agreed time 2012 – 2013: STORE CLERK AVANTI’S GROUP
Approve store request
To ensure that all the assigned duties are done
Attend staff meeting
Ensure that cleanliness is done in the agreed time 2005 – 2006 SUPERVISOR HARVEY NICHOLAS HOTEL
Timely record keeping
Passing information to other department
To ensure all guest get what they want in time
EDUCATION
2013 – 2014: DIPLOMA MT. KENYA UNIVERSITY
Purchasing & Supply Management
Introduction to purchasing and supply
Human resource management
Storage and logistics
Material management
2001 – 2003: DIPLOMA BUSIA NORTH POLYTECHNIC
Hotel Management
Housekeeping and accommodation
Hospitality management
Various flor care techniques
Hygiene aspects and sanitation
1996 – 1999: CERTIFICATE ST. EDWARD’S HIGH SCHOOL
SECONDARY SCHOOL
HOBBIES
I enjoy reading newspaper and socializing with new friends and families REFEREES
1. Available upon request