Medical Billing Treatment Coordinator

Mariana Lashta

*************@*****.*** / 929-***-**** / New York, NY

Summary

Highly motivated graduate student majoring in Bioengineering, seeking to apply laboratory research skills, exceptional work ethic, and commitment to caring and empathetic patient care into field of Human Reproduction and Invitro Fertilization as a Junior Embryologist, Treatment Coordinator, or Laboratory Assistant. Experience

Rental Sales Agent

SIXT Rent a Car • New York, NY

02/2021 - 06/2021

Developed highly emphatic client relationship by applying a value-focused approach targeting client's specific rental preferences, earning Top Seller award April-May 2021. Accurately documented customer interactions, including phone calls, emails, and delivery of vehicles Achieved sales goals by persuading customers to purchase insurance and vehicle upgrades Performed quality checks for fleet vehicles, recording damages in Operation app, Orange and Cobra softwear. Solved customers' problems with rental vehicles by adding extension/navigation/damages/towing upgrades Service Advisor

Mercedes-Benz of New Rochelle • New Rochelle, NY

06/2021 - Present

Facilitate optimal service and repair work through clear communication between customer and facility/technician, ensuring customer expectations are consistently met/exceeded Apply keen attention to detail in preparing of 10-15 daily estimates for cost, labor, and parts, consistently earning positive feedback regarding thoroughness and accuracy of estimates Highly proficient in use of CDK and Netstar when obtaining customer vehicle information Establish a follow-up time with customer, using preferred method of phone call, email, or text Developing a reputation for outstanding customer service, averaging a 100% customer satisfaction rating Laboratory Assistant

Stevens Institute of Technology • Hoboken, NJ

01/2020 - 04/2021

Demonstrated high degree of persistence in the design and development of a femoral scaffold for the treatment of fractures

Performed Equipment Qualification (EQ) during the laboratory quality check and control procedure Excelled at handling multiple priorities while performing finite element analysis, tissue culture research, and developing a femoral scaffold using additive manufacturing (3D printing) Wrote 5 technical reports to disseminate experimental findings, meeting all established deadlines Lab Researcher

Stevens Institute • Hoboken, NJ

02/2020 - 04/2020

Exhibited a results/data-driven work ethic when successfully developing bone tissue from a single cell Gained clinical laboratory experience with hard tissue for the osseointegration improvement and observed embryonic bone formation and its deviation in laboratory mice Increased laboratory research skills by working with light microscopy, fluorescence microscopy, and scanning electron microscopy

Leveraged organizational and computer analysis skills in developing various methods of Implants Osseointegration

Customer Service Representative

DM Autorapeir • Bronx, NY

04/2019 - 04/2020

Provided exceptional customer service by proactively communicating with insurers, vendors, and customers Effectively managed an average of 20-50 daily emails/phone calls, 20 deliveries, and 4 insurance company requests

Performed car damages explanation and further insurance verifications with exceptional attention to detail Front Desk Administrator

MD Billing • New York, NY

05/2018 - 11/2019

Increased revenue 25% by consistently selecting correct code choice when performing medical billing Documented customer interactions when performing insurance verification, accelerating timing of payments to customer

Ensured coding accuracy by performing together CPT coding and ICD-10-CM with cases proofreading College Student

Education • Hoboken, NJ

05/2017 - 04/2018

Concentrated on academic studies while transfer credits from Medical University in Ukraine to Bachelor of Human Development in NJ.

Dental Treatment Coordinator/Dental Assistant

Battery Park Dental Center • New York, NY

02/2017 - 08/2017

Assisted dentist with dental procedures, including taking Xray and CT scans Demonstrated excellent communication skills when scheduling 18-25 appointments and answering 60 customer emails each week

Managed patient relationships by ensuring full understanding about post-treatment care options Research Assistant

Stress Relief Center • Brooklyn, NY

11/2016 - 01/2017

Operated in Word and Excel for data input resulting from the Center's research program Facilitated day-to-day operations, including calls to hospitals about data/results Negotiated enrollment of patients into Alzheimer disease clinical trials Skills

Communication Skills Results/Data-driven Organization Patient Care Persistence Attention to Detail

Customer Service CPT Coding/ICD-10 3D Printing

FDA Regulations Documentation Review Microscopy

Time Management Laboratory Experience Microsoft Office Suite HT & CSS Python JavaScript.3D Computer Design

Education

Master of Science in Bioengineering

Stevens Institute of Technology • Hoboken, NJ

GPa 3,11

Dentistry

Ukraine National Medical University

08/2017

Certified Personal Trainer (CPT) Certification

National Academy of Sports Medicine (NASM)

05/2020

SolidWork.Agile/Scrum Project Management

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