Cover Letter:

PERSONAL DETAILS

Reshma Govender

ID : 790**********

NATIONALITY : South African

GENDER : Female

LANGUAGE : English

Driver’s license : Yes

Email : adop7q@r.postjobfree.com

WORK EXPERIENCE

Experience 2007– 2016

City Logistics

CLAIMS AND CUSTOMER SERVICE MANAGER

Manage Claims Department

Manage CCTV department

Manage Quality Control department

● Work execution as per individual task and learning objectives set [timings,

deadlines, etc]

Scheduling, maintaining and tracking of projects from inception to production

Involved in implementation and communication of process changes/

improvements

Time Management of Employees

Conflict Resolution

Planning

Involvement in understanding and achieving of client needs and requirements

Involvement in leading and managing team

Communication with clients and resolving queries

Coaches /mentors junior team members where appropriate

Responsible for ensuring that all project documents have been dispatched to the

relevant parties

Ensuring project administration is in order

2002 - 2006

Training Manager

Exact Retail

Managing of staff

Sales and Customer Service

Scheduling timetable for staff

Working with staff to reach required targets

Organising of team building

Stock take

Dealing with customer queries/complaints

Exchanges and refunds

References

1.City logistics: Naven Naicker

2.Work Tel : 082*******

3.Exact Retail :Ferrol Naidoo

4.Cell Number : 071-***-****

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