ANA KAREN RIVAS
*** ***** ****** ****** ** PASO, TX, 79932· 575-***-****
*************@*****.***
Seeking to be an active employee who contributes to the Mission, Vision, and Values of the company. Excellent team player that thrives in teamwork situations and in collaboration with diversely talented team members.
EXPERIENCE
JUNE 2011- FEBRUARY 2012
CASHIER, GORDITAS TONY
Ensured that each customer received outstanding service by providing a friendly environment
Reconciled cash drawer at the beginning and end of shift, accounting for errors and resolving discrepancies
Operated cash register, received payment from customers, memorized customer preferences and provided excellent cash/credit service
MAY 2014– NOVEMBER 2014
NIGHT STOCKER, NEIGHBORHOOD WALMART STORE 4105
Displaying a friendly and outgoing attitude that is shown through good eye contact and body language
Providing assistance by responding to customer questions in an effective and efficient manner
Stocking product and maintaining product displays according to merchandising standards
Following safety and sanitation procedures to ensure quality service and products for our customers
Detail oriented and organized
OCTOBER 2015– MAY 2017
FRONT DESK CLERK/SHUTTLE DRIVER, OAK TREE INN
Greet and assist all guests entering or leaving the hotel
Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests
Interact with Hotel Sales Manager on bookings
Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
APRIL 2018– AUGUST 2019
RECEPTIONIST, MAGIC SHINE
Responsible for daily operations of the office, booking appointments.
Answered incoming calls and/or transferred to necessary staff
Processed payments and all transactions on computerized operating system
Worked with manager on maintaining weekly projection access database and excel spreadsheet for the group.
Provided photocopy, scanning and other document management services
DECEMBER 2019– MARCH 2021
YOUTH CARE WORKER (ALL AGES 0-17), COMPREHENSIVE HEALTH SERVICES-CALIBURN
Conducted intake services to include but not limited to completing the necessary paperwork, providing youth with an overview of the program services and for initial placements of youth into the shelter.
Provided basic needs to child/youth upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower, and bedroom assignment).
Developed positive rapport with child/youth while serving as a role model to create a safe and caring environment.
Improved long-term outcomes by modeling positive behaviors, attitudes and life choices.
Helped facilitate personal, social, and educational growth in child/youth to help them reach their full potential in society.
Provided direct care services to youth to ensure that ratios and appropriate supervision levels were continuously met as per state and federal requirements.
Monitored child/youth in a residential setting to ensure their safety and wellbeing.
Insured that all forms and progress notes were properly completed in SWKs web-based program (ETO) to ensure compliance with state and federal requirements.
EDUCATION
JUNE2011
HIGH SCHOOL DIPLOMA, canutillo high school
1 YEAR OF COLLEGE
DENTAL ASSISTANT, dona ana community college
SKILLS
CPI/CPR
Data Entry using KIM’s portal
Confidential Document Management
Customer assistance
Excellent oral and written communication
Record keeping and organizing documentation
Bilingual
Microsoft Office