ANA KAREN RIVAS

*** ***** ****** ****** ** PASO, TX, 79932· 575-***-****

adop0i@r.postjobfree.com

Seeking to be an active employee who contributes to the Mission, Vision, and Values of the company. Excellent team player that thrives in teamwork situations and in collaboration with diversely talented team members.

EXPERIENCE

JUNE 2011- FEBRUARY 2012

CASHIER, GORDITAS TONY

Ensured that each customer received outstanding service by providing a friendly environment

Reconciled cash drawer at the beginning and end of shift, accounting for errors and resolving discrepancies

Operated cash register, received payment from customers, memorized customer preferences and provided excellent cash/credit service

MAY 2014– NOVEMBER 2014

NIGHT STOCKER, NEIGHBORHOOD WALMART STORE 4105

Displaying a friendly and outgoing attitude that is shown through good eye contact and body language

Providing assistance by responding to customer questions in an effective and efficient manner

Stocking product and maintaining product displays according to merchandising standards

Following safety and sanitation procedures to ensure quality service and products for our customers

Detail oriented and organized

OCTOBER 2015– MAY 2017

FRONT DESK CLERK/SHUTTLE DRIVER, OAK TREE INN

Greet and assist all guests entering or leaving the hotel

Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests

Interact with Hotel Sales Manager on bookings

Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms

Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures

Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day

APRIL 2018– AUGUST 2019

RECEPTIONIST, MAGIC SHINE

Responsible for daily operations of the office, booking appointments.

Answered incoming calls and/or transferred to necessary staff

Processed payments and all transactions on computerized operating system

Worked with manager on maintaining weekly projection access database and excel spreadsheet for the group.

Provided photocopy, scanning and other document management services

DECEMBER 2019– MARCH 2021

YOUTH CARE WORKER (ALL AGES 0-17), COMPREHENSIVE HEALTH SERVICES-CALIBURN

Conducted intake services to include but not limited to completing the necessary paperwork, providing youth with an overview of the program services and for initial placements of youth into the shelter.

Provided basic needs to child/youth upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower, and bedroom assignment).

Developed positive rapport with child/youth while serving as a role model to create a safe and caring environment.

Improved long-term outcomes by modeling positive behaviors, attitudes and life choices.

Helped facilitate personal, social, and educational growth in child/youth to help them reach their full potential in society.

Provided direct care services to youth to ensure that ratios and appropriate supervision levels were continuously met as per state and federal requirements.

Monitored child/youth in a residential setting to ensure their safety and wellbeing.

Insured that all forms and progress notes were properly completed in SWKs web-based program (ETO) to ensure compliance with state and federal requirements.

EDUCATION

JUNE2011

HIGH SCHOOL DIPLOMA, canutillo high school

1 YEAR OF COLLEGE

DENTAL ASSISTANT, dona ana community college

SKILLS

CPI/CPR

Data Entry using KIM’s portal

Confidential Document Management

Customer assistance

Excellent oral and written communication

Record keeping and organizing documentation

Bilingual

Microsoft Office

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