Operations Officer Support Representative

*

Objectives

Seeking for a managerial position in the Banking & Financial, business management, a world that will give me the chance to showcase my capabilities and expertise all those fields and to create different strategic plans that help in enhancing the service quality. It is hoped that with this position for I will be able to further enhance and maximize my banking and financial experience.

** Employment History **

September 2019-present: Chief Accounts of the Financial Management at Remal Kuwait Real Estate Company A Kuwaiti shareholding company, as the company was listed on the Kuwait Stock Exchange on November 2010 Main activity: owning, selling and buying real estate, managing the property of others, owning, selling and buying shares and bonds of real estate companies inside and outside Kuwait Workplace Al Nassar Tower - Qibla Area - State of Kuwait Job Description:

General supervision of the daily accounts of the group of companies in line with the requirements of international financial reporting standards

- Supervising the daily bank account statements, showing the differences, and informing the Financial Director to review them and prepare the necessary bank reconciliation records

- Reviewing and signing of all commercial and residential complexes revenues, including rents and payments for their expenses, as well as personal expenses

- Supervising the preparation and analysis of audit balances and periodic financial reports, then submitting them to the Financial Director for approval and presenting them to the higher management

- Communicating with the banks associated with the company’s accounts, following up on credit facilities, and reviewing the annual profit value

- Supervising the salaries of the company’s employees, then confirming the monthly report from the Human Resources Department

- Communicating with insurance companies regarding insurance coverage for real estate regularly

- Submitting online the financial report after approval from the higher management on the Kuwait stock exchange page September 2011 - August 2019: Operations Officer of the Retail Financing Processing Unit at the Central Operations Department at The Ahli United Bank

The main activity: Providing banking services to customers, companies and wealth management Workplace: Main Building - Banks Complex - Abdul Razzaq Darwaza - Sharq Area - State of Kuwait Job Description:

- Processing and passing all transactions from Retail risk collection unit (paying late instalments - early settlement payments - changing the due date - Buyout /buy-in the settlement –refund the payment)

- Processing and passing financing new (Deal Murabaha) for the customer's accounts in the spot after reviewing them.

- Processing all daily reports transaction received from corporate finance department - Credit Admin Department

(CAD) (disbursement -really Settlement- fees and multi transfer)

- Process all the invoice payments from the vendor unit with issuing auto cashier cheques and top up financing as a step-in completing financing deals for customer

- Preparing and submitting a monthly report to the Ministry of Finance (delinquent fund - family support fund) as a full instalments, partial payments and full payments

CURRICULUM VITAE

Mohamed Adel Kamal Ibrahim

PERSONAL DETAILS: -

HOME ADDRESS KUWAIT: AL SALMYIA, BLK.12, ABUTHAR AL GHAFARY ST. HOME ADDRESS EGYPT: MOSTAFA AL NAHAS.ST, NASR CITY - CAIRO PHONE NO: KUWAIT: +965-******** - EGYPT: +02-010******** E_MAIL: ************@*******.***

NATIONALITY: EGYPTIAN PLACE OF BORN: KUWAIT

DATE OF BRITH: 29-Dec-1979 STATUS: MARRIED

2

- Preparing, issuing and processing checks of the Central Bank of Kuwait and delivering them to the Financial Management Department for processing.

- Adding specific legal fees in a report sent by the Legal Department to the customers against whom legal procedures are being taken to them.

- Preparing daily a table for customers granted credit from the Central Bank financing list for providing them security numbers and sending it to the Financial Department.

- Sending copies of the contracts requested by clients and sending copies by mail to branches of clients for delivery

- Signing of the final checklist for customer file documents after making sure to scan them April 2006 - July 2011: Collection Officer of the Retail Credit Risk Unit at The Ahli United Bank The main activity: Providing banking services to customers, companies and wealth management Workplace: Main Building - Banks Complex - Abdul Razzaq Darwazah - Sharq Area - State of Kuwait Job Description:

- Organize lists according to the finance past due instalments of the delinquent

- Inform customers by phone of late instalments and the amount available in the account for payment

- Collecting the funds available from the accounts of the delayed customers for the outstanding instalment

- Attempting to find a solution with customers who are in arrears in instalments and define a mechanism for debt collection Overdue

- Ensuring that all customer information is correct, including correct telephone numbers and addresses to them

- Update the Murabaha data granted to deceased customers and send the file to the Legal Department

- Preparing a warrant to send customer with default more than three months to take legal action

- Displaying the monthly customer portfolio reports in the total to the line manager

* Career achievements at Al Ahli United Bank *

- Participating with the Ahli United Bank to support team in the delinquent fund in 2008 and the fund 2010

- Support with the Ahli United Bank team to convert according to Islamic Sharia (issuing Islamic contracts) in 2011

- Participating with the Ahli United Bank working group in the Family Support Fund in 2013

- Organizing and arranging all the files of the granite customers for previous Murabaha and loans with documents and registering them in the archive bank system in 2014

- Assisting external company auditors (quarterly) and central bank auditors (end of the year) in preparing the required documents to complete the required

June 2005 - March 2006: Customer Service Support Representative of the Technology and Information Center at Gulf Web International Company

Main activity: Providing banking services to customers, companies and wealth management Workplace: Mahdi Habib Main Building - Sharq Area - State of Kuwait Job Description:

- Receive customer inquiries communications using the Internet service over the phone and dealing with all contacts for all service users

- Providing assistance to customers and guiding them to provide their Internet service with the cards of the packing shipping provider and how to use it easily

- Arranging technical support appointments - providing customer feedback and sending it by e-mail to the technical support department regarding the failure of the service provider

- Receiving customer complaints due to continuous interruption or slow internet service, for complaints management to address the problem

- Clarifying the customer’s complaint, determining the cause of the problem, choosing the most appropriate solutions for it, and submitting it to the technical support team

- Follow-up with customers who were affected by the service after its resolution with the technical support team and search for their satisfaction

- Available at the company - Providing all information to customers related to the types of products and services

- Looking for new information regarding the services provided or inconsistent with it and submitting it to the company for research

- Expediting the correction or amendment and follow-up to ensure accuracy and quality of service to customers for the distinguished of the company

3

** Certificates for banking courses **

Course location: Ahli United Bank - Institute of Banking Studies [Kuwait]

- English for bankers & prof June 2007

- Bank secrecy program in July-2007

- Learned English Phrases & terms Jan 2008

- Towards Islamic banking Aug-2008

- Introduction to investment Nov-2008

- Introduction to Investment banking Jun 2009

- Advanced Business English writing Jan- 2012

- The Soft skills Dec-2012

- Islamic banking Sharia & services Dec-2012

- Professional conduct policies Dec-2016

- System security awareness session Mar-2017

- Certified Islamic Bank (CIB). Jul-2018

- Anti –Money Laundering E-Learning Jan-2019

- Operational Risk E-Learning Mar-2019

*General Courses:

- Completion of the Inspire Institute Certified Financial Manager Course (Kuwait) - December 2019

- Complete introduction the program Microsoft Office From the Info Center (Kuwait) - November 2009

- Completion of different levels of English language courses from the American University (Cairo) - May 2005

- Completion of the Microsoft Network Engineering course from New Horizon (Cairo) - January 2005

- Completion of Microsoft Office courses from the Armed Forces Institute (Cairo) - September 2001

*Education and academic qualifications:

University Education: Bachelor of Commerce, Financial Accounting, From Suez Canal University - Port Said Governorate [Egypt] May-2002

Secondary Education: Salah Al-Din Secondary School – Jabriya Area - [Kuwait] June-1997

*General languages:

Arabic language it is Mother Language

English: Fluently Speak / Writing & Reading Highly

-Banking systems used:

Ethiex- Phenix- I Flex- IBS- AL Shamel- KOVIES

-Financial systems used:

Al-Ameen Accounting System

*Competencies and Skills:

- Being aware of the banking products and services of Kuwaiti banks, the general rules and the banking operations system

- Maintain confidentiality of bank information and customer account information per the conditions of the Central Bank and banking guidelines

- Satisfying the top management by following the instructions and due banking policies and receiving excellent feedback from the line manager

*General skills:

- Dealing with accounting systems efficiently and easily

- Dealing with computer programs with efficiency

- Honesty, teamwork, hard work, dedication, and commitment to ethics and work rules

- Excellent organization and planning and the ability to withstand under pressure work

*Personal interests:

International news - Social media - Computer services - Music - Sports

*References and notes:

- The copies of references are available upon request

- A private car license is available inside Kuwait

- A valid, transferable residence permit Article 18 (Private sector residence)

Contact this candidate