Curriculum Vitae – Primrose Z. Bodlani Page *

CURRICULUM VITAE

PERSONAL DETAILS

Surname : Bodlani

Name(s) : Primrose Zanele

I.D Number : 731***-**-*** 8 8

Address : **** * **** *****

P.O. Kwa-Xuma, 1868

Telephone No. : (011-***-**** (H) 082-***-**** / 073-***-**** © (Mother) Email : adoou7@r.postjobfree.com / adoou7@r.postjobfree.com Driving License Code 10 plus (Own Transport)

Languages : English, Xhosa, Zulu, S.Sotho

EDUCATION QUALIFICATIONS

Name of Institution : Ngangelizwe S.S. School

Qualification Obtained-1992 : Matric (Grade 12)

Subject : English, Xhosa, Biology, Home Economic,- Biblical Studies, History

TERTIARY EDUCATION

Name of Institution-1996 : Kelly Greenoaks (3mnths) Training Course : Typing Module1, Intro to PC,

Ms Word Level 1, Windows 3.1

Name of Institution-2000 : Boston Business College (9mnths) Qualification Obtained : General Secretarial Diploma Training Course : Excel Level 1; Power Point Level 1, General Office Practice, Life Skills,

Name of Institution-2000 : Teacher’s Centre District C1 (2weeks) Training Course : Ms Word Level 1& 2, Excel Level 1&2 Intro to Personal Computers, Windows 98

Name of Institution-2004 : Quest Computer Skills (2weeks) Qualification Obtained : Call Centre Course

Training Course : Telephone Skills, Call Centre Skills, E-mail, Windows Navigation, Intro to PC,

Ms Word (Mod1), Ms Excel (Mod1), Typing

Name of Institution-2013 : Varsity College (15 weeks) Qualification Obtained : Office Administration Diploma Training Course : Front Office & PA Skills, Direct telephone calls correctly, Handling written & telephonic enquires, Telephone etiquette, Handling of complaints, Making local & international travel arrangements, Co-ordinating events & functions, Making reservations, Handling petty cash, Origin & source documents in business transactions, Business etiquette, Office protocol, Adopting stress management techniques. Curriculum Vitae – Primrose Z. Bodlani Page 2

Name of Institution-2016 : UNISA

Qualification Obtained : Programme in Grade R Teaching (NQF Level 5) Training Course : PRGRT 01 ; PRGRT 02 ; PRGRT 03 ; PRGRT 04 ; PRGR 05 ;

EMPLOYMENT HISTORY

Company : CSX Customer Service of Excellence

Position : Account Admin. Clerk

Duties :

Doing quotes for clients

Invoices in no charge invoices & sending invoices to the clients. Typing of quotes for the clients.

Helping with Debtors collections of outstanding amount the clients owe our company per invoice or per monthly statement which is 30 days/60/90day per agreement done on contract.

Allocation of customer payment monthly, Sending Statement with Post or email to the client monthly, Solving customer query.

Capture contracts on the system and open new files for contracts.

When client need to open an account with our company we do credit check before authorize the account.

When clients need their invoice to be emailed I also do email to him/her.

Receives paper work from Technicians, scan and capture for invoicing.

Switchboard relief between breaks.

Opens and routes incoming mail.

Office Typing and photocopying, doing filing charge invoices + no charge job card for auditors when they come.

Order refreshment for company

Provide secretarial and administrative support to ensure efficient and effective office operations.

Logging call which are without the tag numbers & counter sales under BPO.

Duration : 05 March 2008 to May 2020

Company : Otis (Pty) Ltd

Position : Junior Executive Secretary

Duties :

Order & control stationery,

Schedules meetings and conference rooms.

Curriculum Vitae – Primrose Z. Bodlani Page 3

Assisting with in-house events, functions, conferences, compile agendas, prepare documented minutes for review, binding information for review, (including setting up of teleconferences)

Receive, direct and relay messages and fax messages

Handle customer complaints

Set up Executive’s and clients travel arrangements:- Booking flights & accommodation, complete travel claim

Maintain Executive’s calendar

Perform other related duties as required.

Answering incoming calls take messages in the absence of Managers Duration : 04

th

February 2008 – 29

th

February 08 = (1 month Temp)

Company : TNT Express Worldwide SA

Position : Customer Service

Duties : -Booking Collection of Parcels / Documents on the System

-Doing Charges Forward & out going parcels

-Updating the system Track & Trace

-Give insurance to customers for their parcels & documents

-To ensure timely& accurate response to customer requests & quotes

-Dealing with customers’ quires & response to customer complaints

-Doing cross-boarder booking collection all over the world

-Selling the premiums (Products of the Co.) & Insurance to clients

-Doing Frontline

(Sometimes helping @ Reception by answering switchboard with 60 to 80 lines)

Period : August 2005 – 31 December 2007

Company : Telkom SA Factoria Centre

Position : Sales Consultant/Customer Service Rep

Duties : Answering customer calls related to fault on existing services;

Testing & reporting faulty lines,

Refer to relevant departments where necessary,

Finding resolution of customer problems using fact-finding

& testing analysis to resolve the problem upfront;

Making informed decisions concerning required steps for resolution;

Selling company product to customers on each contact. Period : Dec 2004- July 2005

Reason leaving: Contract

Company : Gauteng Dep. Of Education (Isu’Lihle Prim. School) Position : Administration Clerk Gr 2

Duties : -Answering of Telephone,

Data capturing & typing of question papers; Dealing directly with clients/parent by providing a requesting work related information,

Handle work related queries; Distribute documents by post and fax, Curriculum Vitae – Primrose Z. Bodlani Page 4

Receiving of learner support material & its distribution, Photocopy & faxing documents,

Taking of minutes in an meeting; Control incoming & outgoing correspondence,

Filling and ensure that there is an orderly filing system,

Ensure that the fax & photo copying machine are properly used & maintained; Organize staff meeting and workshop, Gathering information for review & prepare or compile agendas for review,

Provide in- service training to newly appointed administrative staff

Admission –registration of learner from other schools,

Collecting New letter / New Circulars from District Office, Period of Employment: Nov 2000 to end of Nov 2004

Reason leaving: Contract

Company : Giff-wrappe Shop

Position : Sales Lady

Duties : -Working with computerized embroidery machine,

-Embroidering corporate logos different kinds of designs & letters,

-Monogramming using window 95, Customer service, Banking,

-Phoning the debtors & to journalize every transaction,

-Doing month end report,

Period of Employment: May 1998 to October 2000

Reason leaving: For office environment

Company : Bubble shop

Position : Sales Lady

Duties : -Working with computerized embroidery machine,

-Embroidering corporate logos different kinds of designs & letters,

-Monogramming using window 3.1, Customer service, Banking,

-Phoning the debtors & to journalize every transaction,

-Doing month end report,

Period of Employment: Nov 1995 to April 1998

Company : Dr. Majeke Surgery

Position : Receptionist

Duties : -Switchboard, Filling, Sorting outgoing & incoming Mail & fax,

-Diarizing the Doctor’s appointments

Period of Employment: Dec 1992 to July 1994

Reason leaving: I was moving to Johannesburg

Curriculum Vitae – Primrose Z. Bodlani Page 5

REFRENCE:-

Zanri Oosthuizen HR CSX Administrator =072-***-**** /011-***-**** Gugu Madi (Senior Admin Clerk): = 011-***-**** / 082-***-****

(Dept. of Education =I’sulihle HP School)

Sibusiso Nkomo (Deputy Principal Zola HP) = 072-***-**** Brenda /Sandy-(Personnel Avenue Agent): =011-***-**** Felicity Paterson- CSX Manageress: = 083-***-**** / 011-******* Elaine Barnard- CSX Manageress: = 083-***-****

Ronelle Badenhorst- CSX Manageress: = 082-***-**** TNT courier (HR): = 011-***-****

Skills:-

Ms Office; Ms Excel Level 1; Power Point Level 1; Internet; Outlook Emails; Publisher. Business communication to understanding the dynamics of the different modes of communication eg. (Verbal communication, Group communication, Written communication, Graphic communication)

I am independent and have excellent interpersonal skills I gained from working with people in my entire working history, as I was always at front line. That helped me to understand people from all the walks of life. I am very prepared to learn new skills to broaden my horizons for growth of the company. I am reliable and determined to do whatever I am requested to do within work related issues and I also maintain strict confidentiality in performing my duties.

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