Mini Project Voice Process

CHAITRA M

Mobile no: 973-***-****

Email-Id: *************@*****.***

Career Objective

Looking for good career growth opportunities where my talent and knowledge could be best subjected and utilized for the benefit of the organization and myself.

Work Experience

Hinduja Global Solutions Pvt Ltd (May 2018 – January 2020)

Altruist Tech Pvt Ltd (Previously Knows as HGS) (February 2020 – May 2021)

Designation: Customer Relationship Officer (non voice process)

Responsibilities

Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.

Processed critical issues when additional assistance was required by referring user problems to senior analysts, specialists, supervisors, or other support group

Maintained accurate customer records in professionally written formats.

Forwarded requests as per escalation policy to higher level of support.

Arranged resolution of customer support issues that can’t be resolved by first line support.

Ensured all customer communications are professional, accurate, and timely.

Resolved requests related to billing and account issues, and some technical assistance.

Prepared technical content for inclusion in the support knowledge base.

Used support applications for recording and tracking problem

Track key performance metrics for customer services department.

Provide excellent services to all customers, Including products and programs.

Resolve online queries via email and instant massaging.

Created and implemented new processes for evaluating customer experience and processing customer feedback.

Provided timely follow-up with customers to ensure highest-quality services and build customer relationships.

Responsible for the best services to customer.

Handled the responsibilities at conducting research any solving problems.

Hands on experience on team management of agents from march 2020 to may 2021 (Worked as SME).

Academic Qualification

Pursued Bachelor of Engineering in Computer Science in AMC Engineering College Under VTU in the Year 2017 with 64.32%

Educational Institution

Board/University

Qualification

Percentage (Aggregate)

Year of Completion

A.M.C Engineering college

Visvesvaraya

Technological University

B.E [Computer Science and Engineering]

64.32%

2017

B.M.S PU college for women

Karnataka Pre-University Education Examination Board

PUC

49%

2013

Holy Saint English High School

Karnataka Secondary Education Examination Board

SSLC

63.2%

2011

Technical Skill

Operating System Worked on: Windows XP 7, 8, Linux.

Tools Used: Ms Office, MS Excel, Power Point, Turbo C, Open GL.

Co-Curricular Activates

Attended Workshop based on “Raspberry Pi, Latex, Unix Network Simulator, Net Bean Java” Organized by Department of Computer Science and Engineering at AMCEC.

Attended Workshop based on “Angular JS and HTML5” Conducted by Zen Rays Technologies.

Have done a mini project based on Computer Graphics using OpenGL.

Have done a project based on Android Application using Java.

Extra-Curricular Activates

Participated in singing dancing performances in college fest.

Secured 3rd rank to Karnataka state in science talent exam in school level.

Secured 1st place in interschool competition.

I am also interested playing in Badminton, kabbadi, throwball, valleyball, photography, drawing and Painting.

STRENGTH

Positive attitude hardworking and ability to work under pressure.

Ability to reach goal.

Good team player and flexible with organization environment.

Personal Details

Father’s Name

Manjunath J.R

Date of Birth

06-May-1995

Gender

Female

Religion

Hindu

Languages known

English, Telugu & Kannada

Nationality

Indian

Hobbies

Playing Badminton

Declaration:

I Chaitra M, here by declare that the above information is true to the best of my knowledge.

Place: Bangalore

Date :

Chaitra . M

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