Flight Attendant Customer Service

CURRICULUM VITAE

Name: Martina Stefanova Madzharova

Date of birth: 01.MAR.1988

Nationality: Bulgarian

Passport: Bulgarian

Address: Dubai, UAE

Mobile number: +971-*********

E-mail: *********@*****.***

Visa’s: United States of America B1/B2, C1/D – expiration date 01.NOV.24 WORK EXPERIENCE

Emirates airlines Business Class cabin crew - 06/2016 - 08/2020

• One of the main essential duty tasks as a business class cabin crew is to provide an exceptional level of customer service to passengers during their trip, while ensuring their comfort and safety.

• The primary part of my job is about having confidence and knowledge level to deal with any emergency or security problem that may arise.

• Teamwork and effective communication skills are essential for a harmonious team, as well to achieve the passenger satisfaction that would travel with your airline repeatedly.

• Coordinating with catering provider to ensure the quality and quantity of catering is provided for the flight.

Emirates airlines Economy Class cabin crew - 10/2013 - 05/2016

• Assessing customers needs where they speak little or no English language.

• Maintain an immaculate appearance and professional attitude at all times. Qatar airways Business/First Class cabin crew - 01/2013 - 04/2013

• Participate in pre-flight briefings with pilots, to discuss cabin conditions and flight details.

• Conduct pre-flight inspections of the emergency equipment.

• Ensure all passengers have their seatbelts fastened when required and other safety requirements are observed.

Qatar airways Economy Class cabin crew - 02/2011 - 12/2012

• Give particular attention to passengers with special needs.

• Adhere to established regulations and procedures.

• Administer and coordinate emergency medical care as needed. Swissport Bulgaria AD Check-in agent - 08/2008 - 01/2011

• Inspect and verify passenger documents.

• Manage passenger baggage processing including handling and fee calculation if applicable.

• Assist passengers with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

EDUCATION AND TRAINING

Software quality assurance – manual software

testing – 07/11/2020 – 16/01/2021

Swift academy, Bulgaria.

• Software development life cycle.

• Test process.

• Writing of test cases and bug reports.

• Familiar with Jira, TestRail, SoapUI, SQL, HTML, CSS, JavaScript. Tourism and Travel Management – 06/2020 – 07/2020

University of Queensland, Australia

• Service and experience management.

• Risk and crisis management.

Political science – 09/2007 - present

New Bulgarian University, Bulgaria

• International political relations.

• Law.

• Criminology.

Language skills

PERSONAL SKILLS

• Bulgarian - Native speaker.

• English - Highly proficient in both spoken and written English. Computer skills

• Advance use - MS office, Google Panel, Databases and Spreadsheets.

Contact this candidate