Customer support, Call Center
Resume:
Assertiveness
Microsoft office
proficient
Customer service
Idea development
Research
Interpersonal skill
Research Reading
Time
Management
**********@*****.***
EDUCATION
BSc. (Hons) Computer Science
Tansian university, Anambra State
2009- 2013
second class (upper division)
AkwaIbom
SKILLS
LANGUAGES
English
Full Professional Proficiency
Efik
Native or Bilingual Proficiency
INTERESTS
Scheduling
Writing
Business development
Networking
WORK EXPERIENCE
Banking Operations Staff
Keystone Bank Limited
2019 - Till date Eket, Akwa Ibom.
Achievements/Tasks
Customer interfacing, engagement and management.
Oversee daily operations and financial transactions.
Daily reconciliation and balancing.
Electronic payments, collections and remittances.
Booking/Finance Agent
Hotels Booking Agency
2017-2019 Ikot-Ekpene, AkwaIbom
Achievements/Tasks
. Created and analyzed financial reports and data development, Client engagement and call center.
Bank reconciliations and payment transactions to vendors.
Outward remittances
Refunds and collections
CERTIFICATES
Data Processing
International Management and Finance Institute 2010 TRAININGS
Information Technology
Advanced information Technology Institute, Accra Ghana. 2017 ACHIEVEMENTS
Publicity secretary (2014- 2015)
National Youth service corps
Best graduating student (2010)
International Management and Finance Institute.
Utibe Ibanga
Smart and excellent customer service professional with a background in customer service and banking support. Proficient at engaging customers to develop interest with strategic communication. Skilled at analyzing customers need to achieve satisfaction.
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