EDWARD CAMERON RICE

860-***-**** adoooh@r.postjobfree.com

INFLUENTIAL LEADERSHIP BUSINESS STRATEGIST OPERATIONAL EXCELLENCE

Practice Management Operations leader and determined growth strategist with a unique ability to break down the customer journey and deliver exceptional value at every stage. Known for driving multimillion-dollar growth while enhancing patient experience, improving team morale, and standardizing excellence across all operational processes, procedures, and policies.

Practice Management New Business Development Drive Revenue Performance Strategic Planning & Execution Cross-functional Leadership Team Building & Development Relationship Management Market Share Growth Budget Planning & Management Executive Level Sales Strategy JCAHO Total Quality Management Risk Management NCQA Cerner (CIS), Centricity Business Next Gen EPIC Kronos People Soft HR Software

PROFESSIONAL HISTORY

Bay State Health Mason Square Neighborhood Health Center, Springfield, MA April 2016 through Present

Practice Administrator

Led and motivated 100+ healthcare staff to peak performance levels while supervising the intake processing of nearly 50,000 patient visits annually.

Stopped provider holding bin delinquency of charges by implementing and enforcing 24-hour turnover completion rule that improved revenue by 20% along with monitoring accounts avoiding past due issues.

Secured an impressive 5% insurance denials.

Drastically enhanced professional development, improving staff advancements and promotions while decreasing a turnover rate down to 2% of 100 staff members.

Known for capitalizing on opportunities that maximize operational efficiency, financial performance, and brand prestige. Consistent track record of achieving ambitious patient care goals.

Set in motion a new Telemedicine patient scheduled appointment visits that include Telephonic and Vide allowing patients to connect with their providers to help meet their clinical needs without compromising the COVID-19 social distancing requirements.

Cornell Scott Hill Health Center, New Haven Connecticut August 2012-March 2016

Site Manager

Steered the conversion to electronic medical records and computer program upgrade that significantly refined daily front desk operations, thus increasing availability, accessibility and financial productivity for the site.

Guided the institution to its first above average score on the JCAHO survey that opened doors for several new critical job positions.

Enhanced operational quality by implementing a Patient Centered Medical Home (PCMH) program at facility.

Charter Oak Health Center, Hartford Connecticut September 2007 – September 2011

Facility Site Director

Successfully established and supervised the implementation of the Electronic Medical Record and scanning protocols for day to day operations at the Charter Oak Health Center.

Steered a major multi-million-dollar renovation for the entire building and HVAC systems through FQHC grants.

Improved operational workflow by instituting CMMS (Computerized Maintenance Management System) that facilitated, organized, and managed internal work assignments.

Managed work of contractors in Regional buildings/locations

Assisted in the annual capex budget development process.

Coordinated and ensured timely resolution to all documented Facility Incident reports.

Oversaw the daily Security Operations for Out-Patient Safety/Security, Plant/Site Security and Incident Investigations.

MILITARY EXPERIENCE

United States Navy, Charleston, SC, Groton, CT, Present

Health Care Program Manager (Physician Assistant, Equivalent in Civilian Training)

Honorably served onboard (3) Nuclear Powered Submarines USS Mariano G. Vallejo SSBN 658 (Gold Crew), USS Connecticut SSN 22, and the USS Virginia SSN (774) as the Submarine Independent Duty Corpsman. Senior Instructor at the Naval Undersea Medical Institute (NUMI) Groton Connecticut. Organized a successful and smooth graduation for 75 Submarine Independent Duty Corpsman, Undersea Medical Officers and Radiation Health Officers per year. Implemented specific evacuation routes for use in emergency situations onboard nuclear-powered submarines and industrial medical clinics. Earned Medical “M” Award for leading best industrial medical clinic among division of 12.

Naval Shipyard Bremerton Washington, General Dynamics Electric Boat Groton, CT

Project Manager

EDUCATION AND TRAINING

Master of Business Administration (MBA)

University of Hartford Connecticut

Master of Science Health Care Management

Touro College/Touro University International, Cypress, California

Bachelor of Science, Health Science

Touro College/Touro University International, Cypress, California

Certificate in Business Analysis

Villanova University (Pending Completion November 2021)

Certificate Applied Project Management

Villanova University (Pending Completion July 2021)

Certificate Six Sigma Black Belt

Villanova University

Certificate Lean Six Sigma

Villanova University

Certificate Six Sigma Green Belt

Villanova University

Certified Generative Coach

Gestalt Coaching

Graduate Certificate in Quality Assurance in Nursing Homes/Managed Care Clinics and Hospitals

Touro College/Touro University International, Cypress

Graduate Certificate in Human Resources Management

Touro College/Touro University International, Cypress, California

PROFESSIONAL DEVELOPMENT

Advanced Leadership, Supervision & Management

Health Resources Management

Instructor Training

Emergency Medical Technician

Submarine Safety Officer Course

Submarine Service Qualified

Air Warfare Qualified

Equal Opportunity Program Specialist

Field Medical Service Technician

Awarded various commendations and achievement medals for outstanding sustained superior performance and devotion to duty.

AFFILIATIONS

Member of the Yale School of Medicine Bioethics Committee Forum

American Academy of Medical Administrators

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