Technical Specialist Data Entry

TRACI GRIMES

Seagoville, TX ***** ************@*****.*** 469-***-**** www.linkedin.com/in/traci-grimes-84221b15/

FACILITIES SPECIALIST

“Championing Facility Process Success by Commanding Technical Change Management Initiatives.”

PROFILE

Accomplished, process-oriented, driven professional with 20+ years of far-ranging expertise and experience in producing methodical directions for managing staff, delivering corporate operations, and facility management teams towards efficiency. Well-grounded acuity in promoting safety, quality, maintenance, improvements, and developing best business practices. Highly collaborative in strengthening management skills to analyze data utilized in establishing preventive maintenance plans and strategies needed for quality improvement and the company’s continuous improvement.

CORE EXPERTISE

Professional Project Management Time Management Performance Management Budget Management Standard Operating Procedures Contractors Relationships Equipment Maintenance Mechanical Design Drawings & Blueprints Comprehensions Safety Regulations Compliance Persuasive Presentations Internal Controls Installation & Programming Progress Reports Creation Root Cause Analysis Project Scope & Design Mortgage Payoffs Data Entry Training Data Warehouse Management File Retention Communication Skills Writing Skills Customer Service Skills Call Center Expertise Chat Experience Data Analysis Research Troubleshooting Problem Solving Critical Thinking Multitasking Administrative Skills Organizational Skills Detail Attentiveness ICD-10 Loan Closing Agent Notary Public

PROFESSIONAL EXPERIENCE

FACILITIES/CAD TECHNICAL SPECIALIST SOUTHWESTERN BELL TELEPHONE/AT&T, Dallas, TX February 2000 – Present

Accountable for creating electronic design plans and inputting specifications for buildings and machinery using computer software.

Highly proficient in operating different computer-aided design software utilized by engineers, architects, and drafters to develop technical and precise drawings, blueprints, or schematics needed to accomplish projects.

Possess strong knowledge of industry fundamentals with practical engineering principles in producing drawing designs.

Equip with solid corporate communication skills, problem-solving skills, including computer and numeracy skills.

Develop expertise in understanding effective construction methods and manufacturing processes for the business.

Proficient in collaborating with the team while training and assisting other peers for continuous development.

Strategically delegate to order supplies for technicians and other project materials needed to layout workprints.

Productive in ensuring company facilities are available to customers who are eligible to avail the AT&T services.

Encourage broad development of data entry skills to enter customer addresses into the necessary system for validity.

EDUCATION & PROFESSIONAL DEVELOPMENT

Associate of Sciences in Cybersecurity

Dallas College, Mesquite, TX May 2021 – May 2023

Bachelor of Applied Arts and Sciences with concentrations in Business, Criminal Justice, Computer and Technology University of North Texas at Dallas, Dallas, TX Jan 2019 – May 2020

Associate of Sciences

Eastfield College, Mesquite, TX Jan 2018 – December 2018

Nationally Registered Certified Coder Specialist (NRCCS) Certification

National Association of Health Professionals (NAHP), Mesquite, TX Aug 2017 – March 2021

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint), PDF, OptiNT6, Q Messenger, Citrix XenApp, Engineering Login Portal, CAD, Adobe, OptiNT, SmartChat

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