Medical Billing Collection Representative
Resume:
Ronda Al-hakim
**** ***** *** ** ******** Center, MN 55429 ************@*****.***
A results oriented Customer Service and Collections Professional with a proven track record of dependability, performance and strong work ethic. . Known for excellent communication, problem solving and interpersonal skills to achieve goals consistently. Over 14 years of experience that will enhance client relations and add value to operations. CORE QUALIFICATIONS Extensive experience in financial service and customer care management Ability to manage a high influx of calls pertaining to medical billing and insurance Develop and maintain good working relationships with external contacts Ability to reconcile & collect on delinquent accounts either directly or through appropriate channels Dedicated to protecting the privacy of patient/client personal information. Proficient in the following software systems: DBase, Epic electronic medical record and revenue cycle system, Lexis Nexus skip tracing software" _ CORE QUALIFICATIONS • Extensive experience in financial service and customer care management • Ability to manage a high influx of calls pertaining to medical billing and insurance • Develop and maintain good working relationships with external contacts • Ability to reconcile & collect on delinquent accounts either directly or through appropriate channels • Dedicated to protecting the privacy of patient/client personal information. • Proficient in the following software systems: DBase, Epic electronic medical record and revenue cycle system, Lexis Nexus skip tracing software Work Experience
Allina
September 20017.To present. South Minneapolis MN Assure patient and insurance correspondence is attached to the correct patient account. Maintain Medical Billing working with insurances and patient on medical Bills Billing out the medical claims to insurances and to patients, Taking Payment sending account back for coding review rebilling insurance
North Memorial
October 2015 to September Robbins dale, MN • Process Payments via scanning operation to assure correct posting of revenue • Assure patient and insurance correspondence is attached to correct patient account • Place accounts to collections to reduce accounts receivable lead time • Ensure timely processing of accounts to avoid delays in cash posting • Maintain Medical Billing working with insurances and patient on medical Bills Billing out the medical claims to insurances and to patients, doing appeals working on coding issues
Park Nicollet
Collection Representative Saint Louis Park, MN December 2011 to October 2015 • Maintain patient account balances based on required time frames
• Manage delinquent accounts, initiating collection procedures as required • Assist clients with payment plans to manage their accounts and facilitate financial assistance when appropriate. • Contact patient's insurance provider regarding Insurance issues according to their benefits • Gather medical records to input and update patient information in computer system • Ensure medical collection activity was conducted as per company, local and state guidelines (Federal Guidelines, too?) • Green Treen
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Green Treen
Responsible for invoicing insurance companies and reporting to management Lead Collections Representative Saint Paul, MN May 2009 to December 2011 • Recover money from clients with loan balances • Work with Credit Controllers to contact debtors to pursue payment • Make collection contacts with, debtors and facilitate payment plans where necessary • Achieve goals to the outstanding debt owed to a company • Respond to telephone inquiries using standard scripts and procedures • Locate and establishing contact with debtors • Maintain, up-to-date customer account information • When necessary, act as liaison with solicitors and bailiff • Negotiate settlements with clients • Maintaining appropriate and comprehensive records of all customer discussions • Reporting daily progress against targets to the Team Leader Collections Specialist Collections Representative FRS - Brooklyn Center, MN October 2007 to May 2009 • Maintain client account balances based on required time frames
• Manage delinquent accounts, initiating collection procedures as required • Advise in resolution of customer billing issues through typical inquiries (what does this mean?) • Work with customers to establish payment plans • Ensure collection activity was conducted as per company, local and state guidelines
BCR - Eden Prairie,
• Report client and payer credit balances on monthly basis Collections Representative MN February 2007 to October 2007 • Maintain client account balances based on required time frames • Manage delinquent accounts, initiating collection procedures as required • Advised in resolution of customer billing issues through typical inquiries (? What does this mean) • Worked with customers to establish payment plans • Ensure collection activity was conducted as per company, local and state systems • Reported client and payer credit balances on monthly basis Collections Representative - VMS
Bloomington, MN August 2006 to March 2007 • Maintained client account balances based on required time frames • Managed delinquent accounts, initiating collection procedures as required • Advised in resolution of customer billing issues through typical inquiries (what does this mean?) • Worked with customers to establish payment plans Collections Representative Alliance One - Mendota Heights, MN November 2004 to September 2006 • Maintained client account balances based on required time frames • Managed delinquent accounts, initiating collection procedures as required • Advised in resolution of customer billing issues through typical inquiries (what does this mean?) • Worked with customers to establish payment plans Collections Representative Pinnacle Financial Services - Eden Prairie, MN September 2005 to November 2005 • Maintained client account balances based on required time frames • Managed delinquent accounts, initiating collection procedures as required • Advised in resolution of customer billing issues through typical inquiries (what does this mean?) • Worked with customers to establish payment plans Collections Representative Medical Billing
Allied Interstate - Saint Louis Park, MN November 1999 to October 2004 • Call patients regarding their medical bills • Offer medical assistance adjustments to patient's files • Assist clients with payment plans to manage their accounts and facilitate financial assistance when appropriate. • Call patient's insurance providers regarding AI issues according to their benefits • Filing (filing what?)According to the department's guidelines • Responsible for invoicing insurance companies regarding patient's bills
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