Chrizza Jane C. Movilla

Filipinas St. Brgy. Naga-Naga Palo, Leyte 6501

Mobile No: +639*********

Email: adoom5@r.postjobfree.com

I.CAREER OBJECTIVE

To secure a challenging position that utilizes my years my years of experience while allowing me the opportunity to grow professionally.

II. SKILLS

Good communication, adaptability, customer service, decision making, strong work ethic and problem solving.

III. JOB EXPERIENCE

FREIGHT PROCESS OUTSOURCING SOLUTION INC

FPO Building Leyte Mikyu Economic Zone Pawing Palo, Leyte

Project Manager: September 2020 to Present

•Responsible for planning and overseeing the project being handled within an organization, from ideation down to completion.

•Coordinate people and processes to deliver projects on time with the desired outcome.

•Tracking the projects and providing regular reports on project status.

•Managing the relationship and communication with the clients ensuring that the project is delivered in their satisfaction.

Quality Assurance Supervisor: June 2020- September 2020

•Supervise quality assurance personnel.

•Design and implement project quality standards.

•Creates report to track down improvement.

•Formulate strategies and review processes in order to ensure that they aligned with the project.

•Training, motivating, coaching and correcting employees to ensure that standards are met.

Project Supervisor: July 2018-June 2020

•Supervise the lower level employees who work under the different components of the project.

•Ensuring that the project run smoothly.

•Managing interpersonal conflicts within the team.

•Reporting project updates to the project manager and to wider meetings.

Quality Assurance Personnel: June 2015-July 2018

•Measure compliance against established against biller’s behavior.

•One-to-one feedback with biller for an individual feedback.

•Team huddles for group update of new instructions.

•Attend quality meetings.

Biller: July 2014-July 2015

•Data entry specialist or record keeper.

•Transcribing customer’s data to the client’s database.

•Ensuring to provide a quality service to the customer.

ePerformax Contact Center & BPO

JY Square Mall, Xpresso Career Cafe Lahug, Salinas Dr. Cebu City

Listener Care Representative: September 2013-November 2014

•Handle customers query and complaints.

•Provide appropriate solutions and alternative within the given time limits.

•Keep records of customers interactions, process customer accounts and file documents.

•Follow communication procedures, guidelines and policies.

APAC/EGS

Pawing Palo, Leyte 6501

Listener Care Representative: July 2012-September 2013

•Handle customers query and complaints.

•Ensure for a monthly sales with the company product.

•Provide appropriate solutions and alternative within the given time limits.

•Keep records of customers interactions, process customer accounts and file documents.

•Follow communication procedures, guidelines and policies.

FLG Manpower & Services

Cebu City/Quezon City

Data Collector & Field Interviewer: March 2010-September 2011

•Distribute and collate surveys, interview sample populations and pass on data to researchers to who then analyze it for the purposes of policy or sales, scholarly research and political campaigning, to name just a few.

IV. EDUCATION

SPBS (St.Paul’s Business School) : SY 2017

BSC (Bachelor of Science in Commerce major in Business Management)

Campetic Palo Leyte 6501

Palo National High School : SY 2002-2017

Cavite West Palo Leyte 6501

Palo I Central Elementary School : SY 1996-2002

Cavite West Palo Leyte 6501

V. REFERENCE

Marlyn Remandaban

DDC NON FPO Operations Manager

092*-***-****

Mae Felicidad Moraleta

DDC - UPS Global Operations Manager

092*-***-****

Rhoda Tampil

DDC – Human Resource Head

092*-***-****

CHRIZZA JANE C. MOVILLA

Applicant

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