Service Consultant Programmer
Resume:
Philip
Delos Reyes
Al Nahdah District
Jeddah KSA 23523 7962
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Philip Delos Reyes
More than two decades of IT experience. Started my stellar IT career as an Equation developer back in 1998 with Finastra (formerly Misys) in Manila, Philippines and re-located to Slough, Berkshire, UK for two years in team leader capacity role and eventually as an Expert Professional Service consultant based in Dubai, UAE for seven years providing premium Equation consultancy to banks in the Middle East, Africa, South Asia, and Europe. Joined Bank AlJazira in Jeddah, KSA on 2014 as Head of Core Banking Systems and later became Head of IT Service Support Division reporting directly to Head of IT. I am looking to bring my wealth of experience on Banking IT domains to help bank maximize IT investment to deliver value and drive business growth. Summary of Achievements
Developed in-house Equation 24 x 7 solution
Developed & implemented in-house Equation
EOD automation
Developed & Implemented in-house Equation
EOD performance enhancements, that reduced
EOD timings from 8 hours to 2 hours
Developed & implemented EQ-ATM interface
multi-port enhancement that increases TPS for
the interface to accommodate increasing
volume of ATM & POS transactions
Managed enhancements to HP OpenView
Systems Monitor that allowed the bank staff to
attend to system malfunction immediately
within Service Level Agreement (SLA)
Managed enhancements to IT Service
Management Axios Assyst ticketing tool,
which automates e-mail notification and
SLA calculation
Matured the implementation of both
Incident Management and Problem
Management ITIL processes that helped the
bank reduce number of repeated incidents
with deployment of quality fixes to
production environments
Corporate Experience
2014 – TO – 2020
Head of IT Service Support Division / Bank Al Jazira, Jeddah, KSA
Directly reports to Head of IT. Provides supervision and oversight to different teams such as help desk, application support, service management, incident management and problem management. Additionally develops several bespoke enhancements on Equation especially in the areas of system operations and system performance. Achieves IT Operations efficiency with the use of automation tools like Control-M. Facilitates vendor engagement.
2
1998 – TO - 2013
Programmer/Team Leader/Expert Consultant/ Misys
(Manila, Philippines/Slough, UK/Dubai, UAE)
Develops core enhancements to Equation in different capacities as a programmer, system analyst, and team leader. As an Expert Consultant, travels extensively in Middle East, South Asia, Africa, and Europe to provide Equation consultancy and Equation bespoke enhancements to different banks. Education
MARCH 1997
Bachelor of Arts in Political Science / Centro Escolar University, Manila, Philippines
Almost graduated as Cum Laude.
AUGUST 1992
Diploma Course on Computer Technology / Technological University of the Philippines, Taguig City, Philippines Graduated with Honors.
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