Philip

Delos Reyes

Al Nahdah District

Jeddah KSA 23523 7962

+966-*********

adool6@r.postjobfree.com

Philip Delos Reyes

More than two decades of IT experience. Started my stellar IT career as an Equation developer back in 1998 with Finastra (formerly Misys) in Manila, Philippines and re-located to Slough, Berkshire, UK for two years in team leader capacity role and eventually as an Expert Professional Service consultant based in Dubai, UAE for seven years providing premium Equation consultancy to banks in the Middle East, Africa, South Asia, and Europe. Joined Bank AlJazira in Jeddah, KSA on 2014 as Head of Core Banking Systems and later became Head of IT Service Support Division reporting directly to Head of IT. I am looking to bring my wealth of experience on Banking IT domains to help bank maximize IT investment to deliver value and drive business growth. Summary of Achievements

Developed in-house Equation 24 x 7 solution

Developed & implemented in-house Equation

EOD automation

Developed & Implemented in-house Equation

EOD performance enhancements, that reduced

EOD timings from 8 hours to 2 hours

Developed & implemented EQ-ATM interface

multi-port enhancement that increases TPS for

the interface to accommodate increasing

volume of ATM & POS transactions

Managed enhancements to HP OpenView

Systems Monitor that allowed the bank staff to

attend to system malfunction immediately

within Service Level Agreement (SLA)

Managed enhancements to IT Service

Management Axios Assyst ticketing tool,

which automates e-mail notification and

SLA calculation

Matured the implementation of both

Incident Management and Problem

Management ITIL processes that helped the

bank reduce number of repeated incidents

with deployment of quality fixes to

production environments

Corporate Experience

2014 – TO – 2020

Head of IT Service Support Division / Bank Al Jazira, Jeddah, KSA

Directly reports to Head of IT. Provides supervision and oversight to different teams such as help desk, application support, service management, incident management and problem management. Additionally develops several bespoke enhancements on Equation especially in the areas of system operations and system performance. Achieves IT Operations efficiency with the use of automation tools like Control-M. Facilitates vendor engagement.

2

1998 – TO - 2013

Programmer/Team Leader/Expert Consultant/ Misys

(Manila, Philippines/Slough, UK/Dubai, UAE)

Develops core enhancements to Equation in different capacities as a programmer, system analyst, and team leader. As an Expert Consultant, travels extensively in Middle East, South Asia, Africa, and Europe to provide Equation consultancy and Equation bespoke enhancements to different banks. Education

MARCH 1997

Bachelor of Arts in Political Science / Centro Escolar University, Manila, Philippines

Almost graduated as Cum Laude.

AUGUST 1992

Diploma Course on Computer Technology / Technological University of the Philippines, Taguig City, Philippines Graduated with Honors.

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