Entry Clerk Business Associate

KELLY BOSTICK

*** **** ***, **********, ** *****, 203-***-****

OBJECTIVE

To obtain a position where I can utilize my diverse work experience, excellent customer service skills, strong desire to learn while applying my ability to exceed goals for quality assurance.

WORK EXPERIENCE

Star Distributors, West Haven, CT June 2020-Current

Office Float/Data Entry Clerk

Primarily placed orders for clients and performed some account maintenance.

Applied checks and company credits to account and reconciled invoices that were open.

Initiated and maintained an organized space and helped with record keeping for the company.

Answered phones and prepared truck load paperwork for drivers.

Light filing of past invoice intake and preparing credited invoices to be distributed properly.

Bridgeport Hospital, Bridgeport, CT September2018- June 2020

Business Associate

Welcomed all customer groups including patients, families/friends, physicians, staff and support department personnel and adhered to the "Is there anything else I can do for you?" customer service excellence pledge.

Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.

Assures that information is communicated in a timely, sensitive and effective way and followed through on responses as appropriate. Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.

Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.

Received distributed, processed, filed and maintained all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.

Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems.

Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers

Bridgeport Hospital, Bridgeport, CT October 2017- September 2018

Environmental Service

Performs daily cleaning of patient rooms, nursing stations, lounges, restrooms, offices, clinic areas, corridors, stairwells, elevators and any other assigned area.

Clean in accordance with the standard cleaning and infection control procedures of Sodexho Marriott Services and Bridgeport Hospital.

Dunkin Donuts, Columbia, SC January 2013 - September 2017

Shift Leader

Monitor team performance to ensure quality, service, and cleanliness standards are met.

Ensure restaurant standards and marketing initiatives are properly executed during shift.

Responsible for coaching staff to execute operational standards and deliver a great guest experience.

Service Solutions, Blythewood, SC October 2014 - May 2015

Custodian

Maintained overall cleanliness of the school as per DHEC and assisted with daily student cleanup.

Performed essential cleaning of floors, vacuuming, sanitizing tables and garbage removal.

Dollar General, Ridgeway, SC August 2012 - October 2014

Key Manager

Responsible for opening and closing, managing inventory and maintaining cleanliness of store.

Duties included handling operational procedures, assisting cashiers, and providing customer service.

Managed shift activities throughout shifts and assisted with basic cashier duties.

Johnson & Hill Staffing, Springfield, MA February 2011 - February 2012

Receptionist

Provided excellent customer service to guests and set up meeting for each department’s leader.

Operated switchboard for the Department of Environmental Protection for the State of Massachusetts.

Organized and distributed mail for the entire department as well as filing.

Nesco Resources, Bridgeport, CT October 2010 - February 2011

Data Entry Clerk

Verified shipments and answered the telephone for receiving department.

Organized, archived and properly stored files away.

Bridgeport Hospital Center of Geriatrics, Stratford, CT December 2009 - March 2010

Intern/Receptionist

Answered incoming telephone calls and updated and organized medical files.

Checked patients in and out of the facility and verified patient’s medical insurance.

Assisted RN’s with paperwork and followed all regulations of the HIPAA law.

Healthnet Inc., Shelton, CT January 2008 - February 2009

Customer Service Representative

Provided customer service through the call center and verified eligibility of benefits.

Assisted in processing pre-authorization for prescriptions and Specialists’ care.

Processed medical claims and sent the explanation of benefits to members and health care providers.

EDUCATION

Harding High School, Bridgeport, CT – Diploma, June, 2004

Excellent References Available Upon Request

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