Estate Manager/Operations manager

URVASHI MEHTA

Mobile no.-931-***-****

*******.*****@*******.***

Positive, innovative individual, open to fresh ideas, calm demeanor in tense situation Strives for perfection, encourages teamwork, combines dynamic organizationalcommunication skills with ability to independently multitask plan, direct complex schedules. Contributes as team player, interfaces with professionals at all levels. Work Experience

• Working as Estate Manager/Customer Relation manager Karma lake lands,worked as Club Manager and Facility Manager JLL (in Unitech Karma Lake Lands).

• 2009-july2012, Jupiter Hospitality august 2012-2013(in Unitech karma lake lands)

• 2014-15 Jll at (Unitech karmalake lands), 2015-16 Premier Sheild

• 2016 till now Kanchanjanga PVT at Karma lake lands Karma Lakelands, Sector 80, Gurgaon - from July 2009 till date.

• Worked as club manager/facility manager for Karma Lakelands a sprawling 300 acres township with 9 holes Golf course.

• Overall responsible for management of 300 acres plus manpower on site.

• Responsible for infrastructure development and care on site.

• Was located on site 24/7 for on call maintenance services.

• Looked after interior designing and house-keeping.

• Managed accounts and responsible for day to day expenditure.

• Managing karma day care (looking after labour/under prevelige children)

• Detailed Responsibilities at Unitech karma lake lands were as follows: Links Club

• Coordinating all of the pre-opening activities on club and coordinate with the construction team, the construction timeline and act as a liaison between company personnel, construction contractors and management.

• Assisting overseeing and managing all on site activities at property, including scope development, identifying and managing designers, as well as consultants, and contractors.

• Develop long and short range plans for the operation of the club. Ensure the plans, once approved, are properly executed. Ensure operational standards are communicated, trained, and maintained.

• Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personnel needs and organization plans needed to support the club operations.

• Recruiting, training, supervising and appraising staff.

• Marketing and selling conference, recreational and other facilities of the club. Housekeeping and F&B arrangements.

• Manage the restaurants, bar & banquets to meet or exceed standards in food quality, safety, and cleanliness.

• Developing and implementing procedures, control systems for maintaining hygiene & quality standards.

• Leading efforts for streamlining processes and generating cost savings in operation

• Coordinating with guests for resolving their concerns/ needs.

• Co-ordinating manpower planning, selection, induction and socialization activities in the organization.

• Interfacing with other departments for all requisitions, re-stocking and inventory according to set standards.

• Overlooking reception functions performed by receptionist. Chalets/villa’s/Luxury Tent’s

• Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests and requirements.

• Receiving guest as per company SOP’s.

• Take guests for show around of the campus

• Overseeing and organising guests arrival.

• Scheduling reservations, ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. Delivering high-value services to upscale clients for exalting their satisfaction levels.

• Planning well so each event runs smoothly.

• Checking all bills are paid on time.

• Ensuring the room is turned around, ready for the next event.

• Help in preparation of forecast and actual budget function sheets.

• Work with the Chef to ensure all arrangements and details are dealt with.

• Co-ordinate the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.

• Make Chalet bookings & do Guest servicing

• Cleanliness & house-keeping

• Coordinating Maintenance/ upkeep works as required.

• Looking after resident needs.

• Coordinating bills and their payments.

Karma Villas, Other Assets & Equipments

• Cleanliness & housekeeping of villas including area outside bund and the Bio- treatment plant installed there.

• General maintenance and timely coordination with projects / maintenance of any repair etc. needed.

• Ensure Karma assets/ equipments etc. as available on project remains in good useable condition at all times.

• Coordinating maintenance billing of residents (through the maintenance dept). Security

• Keep a cross-check on number & quality of guards/ bouncers being deployed and work being done by them.

• Eye on any unauthorized ingress & out egress at the campus

• Checks on guard especially during night du

Maintenance

• Keep a check on the works done by maintenance including golf. Report / deficiencies timely and submit weekly reports of observations, deficiencies and improvements required.

• Keep an eye on procurements / maintenance expenses as possible.

• Keep a check on deployment of permanent and casual workers.

• Maintain a resident complaint register & general defects register and enter date and time of complaints & observations and their rectification.

• Cross-check that house-keeping supervisor are keeping a record of complaints / improvements required on daily basis.

• Keep a check on use of DG. (required capacity DG should only be used).

• Keep a check on the campus general cleanliness, housekeeping, street lighting including golf course and the villa landscape.

• Compliance/ Reporting of no honking, ban on use of gutka etc at site. Notices / Correspondence

• Receive notices and letters on site and ensure timely delivery to those concerned.

• General Coordination & Reporting as per site and resident needs.

• General coordination as required by Management to report matters accordingly.

• Coordinate with Government officals and offices. General Responsibility

• To keep a check on general improvements required in the maintenance of campus, facilities to the residents and how the extra expenditure, if any being incurred can be cut/ brought down. Report such matters timely.

• Taking care of the entire Eco Practises in the campus.Monitoring and coordinating of Garbaging Segregation and disposal from campus properly.

• Coordinating with Horiticulture manager for Organic farming.

• Overview the STP

• Organised Free Covid-19 Vaccination camp for staff and Residents . Events

• Personally organized Sachin Tendulkar’s visit to Karma Lakelands for photo shoot with Adidas. Looked after security and stay.

• Organized conferences for MNC’s at site.

• Managed wedding events /functions .

• Organized Vintage car rally in Feb’19.

• Organized Hero Family day for 2000 pax.

• Taken care of various Actors and Sports celebrities. Teaching experince

• G.D Goenka School, Faridabad - From Dec 2007-June 2009

• The Banyan Tree, New Delhi- From 2004-07

• The Circle, Gurgaon – From 2003-04

• Little Footprints Gurgaon- From 2001

Responsibilities and achievements

• Work as head teacher for age group 2-3 years for 2 years and Age group 3-4 for 1 year.

• Designed Curriculum and Lesson plans for the last 2 years.

• Was in-charge of the Montessori Curriculum and conducted Montessori sessions for children.

• Assisted the special educator to handle and teach differently abled children. Was able to make lasting bonds with children and made tangible contributions towards their integration. Fashion Industry- from 1995-97

• Worked as a fashion designer in Mantra Exports.Specialized in kids wear. Education

• 2 years diploma in fashion designing from IIFT, New delhi ( 93-95)

• Graduation from IGNOU.

• Pursuing MBA from NMIMS

• Montessori Teachers Training Diploma from Magic Years.

• Attended workshops on special education conducted in MANAS.

• Was awarded the Rajya Puruskar by The Governer of Arunachal Pradesh. Personal Details

• Date of Birth: 11/10/1976

• Marital Status: Married

• Languages known-Hindi,English,Assamese,Bengali,Punjabi.

• Address-Th-06,New town heights Dlf 86

References

• Available on request.

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