Customer Care Matric

CURRICULUM VITAE OF YOLANDA MNIKATHI

PERSONAL DETAILS

Surname : Mnikathi

Names : Yolanda Natasha

Gender : Female

Home Language : Zulu and English

Residential Address : B105 Fannin

Extension

KwaDabeka

3610

Contact Number : 065-***-****

Nationality : South African

ID No : 960**********

EDUCATION HISTORY

School Attended : Umqhele Secondary

Highest Grade Passed : Matric

Higher Educ : Boston College

Course : Diploma in Business Management (Waiting for graduation) EMPLOYMENT HISTORY

Company : Libra Productions

Position : Promoter and Capturer

Duration : January – March 2021

Reference : Sezar Matlava (Sales Manager) 082-***-**** Duties at CCI Customer Service:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels (phone and emails)

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Assist with training new staff that is joining the Team Company: CCI

Position: Customer Care Agent

Duration: April 2021- To date

Reference: Zameka Ncube (Team Manager) 081*******

Contact this candidate