Branch Manager Duty
Resume:
Email: ************@*****.***
Cell: 082-***-****
CURRICULUM VITAE
OF
MUDZINGWA FLORENCE
BACKGROND SUMMARY
Over 10 Years’ experience in operation management, customer service, sales management
All round expertise in all aspects of management including material procurement, financial presentation, budgeting, standard setting, achieving and monitoring cash handling and maintenance of brand and product development, complaint handling and ensuring great customer satisfaction.
Good communication and interpersonal skills, relates and interacts well at all levels
Focused and results driven.
Ability to sustain pressure
Expertise in training of customer service and all front of house expectations WORKING EXPERIENCE
INNSCOR ZIMBABWE (CHICKEN INN)
Branch Manager June 2007 to 2009
[NNSCOR ZIMBABWE (STEERS)
Branch Manager September 1999 to January 2006
BRANCH MANAGER OBJECTIVES
Customer service Management
Quality Management
Operational Management
Financial Management
Duties
Operation of two junior managers and seven staff members
Performs cost of sales control
Conducts the purchasing and buying of all the branch requirements
Co-ordinates customer care programmes and ensure proper customer care standards are maintained
Evaluate and appraise employees performance
Manages quality control and ensures compliance of set standards
Present the business-units income, profit and loss statement periodically
Maintaining banking procedures.
INNSCOR ZIMBABWE (STEERS)
Duty Manager March 1998 to September 1999
Duties
Smooth running of shift
Quality control of shift
Staff Management
Maintaining banking procedures
Balancing stock and completing paperwork at business Hold daily I shiftly
Meetings with junior staff
Ensure compliance of staff
Employer : Dolly’s Flowers
Position : Receptionist
Period : January 1996 to December 1996
Employer : Mugg & Bean Eastgate
Position : Waitron
Period : August 2009 to June 2011
Employer : Mugg & Bean Cresta
Position : Waitron
Period : June 2011 to February 2012
Currently : Mugg & Bean Cresta
Position : Manager
Period : March 2012 to July 2019
Fundamentals of Restaurant Management March 2017
First Aid – St John Level 3 – 2018
Health + Safety Certificate – 2017
Fire Fighting Certificate – 2017
PROFESSIONAL QUALIFICATION
1. Travel and Tourism Certificate, Elmhurst Travel and Tours (1997) Subjects
Retail Travel Operations
Characteristics of Travel and Tourism + Business Communication 2. Business Appreciation Certificate (2003)
3. Customer Service Certificate (2003)
4. Food Safety and Hygiene Certificate (2003)
5. Food Safety and Hygiene R638 (2019)
EDUCATIONAL QUALIFICATIONS
“O” Level Induna Secondary School 1994
Subject Grade
English Language A
Commerce A
Geography B
History B
Science B
Accounts C
Religions Education C
English Literature C
PERSONAL DETAILS
Date of Birth : 14 November 1977
Marital Status : Single
Languages : English, Shona, Zulu
Driver Licence : Code B
REFERENCES
Sean Schorie
General Manager
Paul Chari
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