*

Mokgadi Mpyana

• PERSONAL DETAILS •

Nationality: South African

Demographic Profile: Female

Contact Number: +27-71-660*-***

Email Address: mokgadimpyana@g

mail.com

Geographic Profile: Centurion

Languages: English, Sepedi,

Zulu, Venda & Xhosa

Driver’s License:

Known As:

Code 10

Joey

Notice Period: None

• PROFESSIONAL SUMMARY •

Mokgadi Mpyana is a highly skilled individual,

with over 7 years of experience in

administrative and executive support

capacities. Mokgadi is organized, deadline-

driven, and efficient, and has excellent

computer and communication skills (verbal and

written) with certifications in Executive PA and

Office Administration, MS Office, and Project

Management. She acts effectively as a solid

point of contact between executives, and

clients, and third parties.

Mokgadi is seeking to be an integral part of a

dynamic company where her enthusiasm and

hard work will add to the company’s success.

• TECHNICAL & FUNCTIONAL SKILLS •

Refer to table below

• REMUNERATION •

Salary (CTC): Market related

N

• CAREER HISTORY •

June 2021 – August 2021

RECONNECT DAY SPA

Executive Assistant to the Chief Executive Officer January 2015 – May 2021

INNOVATIVE PHARMACEUTICAL ASSOCIATION OF SOUTH

AFRICA (IPASA)

Personal Assistant to Chief Executive Officer and Chief Operating Officer

January 2014 - January 2015

SHAKTI BODY AND LASER CLINIC

Front Desk Receptionist & Beauty Therapist

November 2013 - January 2014

SEA WEST ACCOUNT MANAGING (MEDICAL BILLING)

Personal Assistant to Managing Director / Data Capture April 2011 - October 2013

ADVANCED TECHNOLOGY TRAINING INSTITUTE (ATTI)

Marketing and Events Manager

March 2008 - March 2011

ADVANCED TECHNOLOGY TRAINING INSTITUTE (ATTI)

Front Office Receptionist

Refer to end of CV for previous roles.

Mokgadi Mpyana - +27 (0-71-660*-*** - adoog7@r.postjobfree.com 2

• FULL ACADEMIC RECORD •

SECONDARY EDUCATION

Mohlakaneng High School

Matric

2006

TERTIARY EDUCATION

Name of Degree / Diploma /

Certificates

Institution Completed

Business Etiquette Advanced Technology Training

Institute (ATTI)

2010

Office Administration and Computing Advanced Technology Training Institute (ATTI)

2009

Beautician Manyeleti Youth Academy 2007

SKILLS DEVELOPMENT TRAINING

Project Management Training In-house Training 2019 Minute Taking and Meeting

Procedures Master Class Workshop

Norcaz Training Academy 2019

Modern Day Executive Assistants

Master class

Marcus Evans 2018

Executive PA and Office Administrator

Master Class

Norcaz Training Academy 2015

• CAREER CHRONOLOGY •

Period June 2021 – August 2021

Company RECONNECT DAY SPA

Nature of Business Health And Beauty

Last Position Held Executive Assistant to Chief Executive Officer, HR Assistant Manager, Team Leader and back up therapist

Responsibilities

Acting as the point of contact between the managers and staff or external parties

Organising meetings and booking meeting rooms

Handling correspondence directed to branch managers Making travel arrangements and detailed travel itineraries Taking dictation and minutes and writing them up subsequently Producing consolidated reports from the branches and presentations. Maintaining the current filing and database system, and looking for ways to improve current systems. Business Administration

Ensure compliance in Hiring, induction and exit of staff by branches. Capturing and updating of employees on SagePay Filing of employment contracts. Leave days management Facilitate disciplinary meetings. Facilitate in performance management and reporting. Verifications of commissions of staff and loading of salaries on system. Ensure HR policies are up to date. Coordination of team buildings

Financials

Mokgadi Mpyana - +27 (0-71-660*-*** - adoog7@r.postjobfree.com 3

Reason For Leaving

Ensure all expenses get approval

Budget Management

Assist in ensuring company Debt account paid on time Financial reports consolidation from the branches

Franchise compliance

Use of Franchise system to ensure compliance by all branches Keep up to date documentation of company policies and procedures. Approving and Ordering of Products for branches. Approving and Ordering of uniforms. Approving and Ordering of other common branches relates purchases. Central pricelist management. Use of Spa management system to update pricelist. Use of Spa management system to pull Financial reports. Ensure that system settings are in accordance with company policies. Audits. Onsite Branch compliance audits bi-annually Team Leader

Attend to customers in the treatment rooms when short staffed, welcoming of clients and ensuring that they arrive in time for their appointment, preparing food platters for clients and ensuring that the clients stay at the spa is exceptional and their standards are met.

3 Month Contract

Period January 2015 – May 2021

Company INNOVATIVE PHARMACEUTICAL ASSOCIATION OF SOUTH AFRICA (IPASA)

Nature of Business Pharmaceutical

Last Position Held Personal Assistant to Chief Executive Officer & Chief Operating Officer

Responsibilities

Management of executive schedules, including scheduling travel and conferences, making appointments, and making changes to appointments.

Providing clerical and general office support to other offices.

Answering and directing calls to appropriate executives and parties, taking messages.

Greeting visitors and determining access to appropriate parties.

Overseeing administrative policies within an organization and within the office; recommending changes as appropriate.

Opening, sorting, and distributing correspondence.

Reading and analyzing submissions, letters, agendas, memos and determining significance and routing to appropriate personnel in a timely and efficient manner.

Preparing reports, collecting and analyzing information and preparing presentations.

Recording meeting discussions and providing minutes.

Preparing executive responses to routine memos, letters, or correspondence.

Maintaining inventory and office supplies.

Anticipating office needs and making recommendations.

Evaluating new office products.

Placing and expediting orders when necessary.

Maintaining knowledge by attending professional and technical educational seminars and workshops and reviewing publications.

Participating in societies relative to the business.

Coordinating finances and assisting with budget preparation.

Preparing checks for signature and review.

Maintaining and recommending changes to records system when appropriate. Mokgadi Mpyana - +27 (0-71-660*-*** - adoog7@r.postjobfree.com 4

Interacting with customers when appropriate to assist with problem solving.

Documenting complaints and developing an appropriate course of action.

Evaluating policies to ensure they are in compliance with corporate rules and mission.

Reporting problems to executives when they cannot be resolved for attention.

Establishing professional and personal networks within the industry. Reason for Leaving Retrenchment

Period January 2014 – January 2015

Company SHAKTI BODY AND LASER CLINIC

Last Position Held Front Desk Receptionist & Beauty Therapist Nature of Business Health and Beauty

Responsibilities

Answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the clinic facility and scheduling appointments. Other responsibilities included notifying staff members of any customer cancellations or the arrival of any unscheduled visitors

Provide detailed descriptions of clinic treatments, packages, services, facility features and hours of operation.

Utilize clinic computers with skill and proficiency; document guest information in electronic record as directed.

Actively promote the clinic, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.

Handle guests’ questions and concerns promptly, professionally and courteously.

Maintain complete confidentiality in all guest matters in accordance with company policy;

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

Maintain a clean; safe, fully stocked and well organized work area.

Ensure adequate stock of supplies and equipment; inform management when stock is low.

Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and staff meetings for the clinic.

Ability to perform the duties of the Retail Consultant as needed.

Assist in all areas of clinic operation as requested by management.

Communicate to management of any and all occurrences involving staff or guests in the clinic that require attention.

Providing exceptional service to customers on their treatment of choice. Treatments Performed:

Slimming Therapy Sessions

Waxing

Massages

Facial treatments – Product Used (Nimue)

Nail treatments – Gel, Acrylic, Manicure and Pedicure Reason for Leaving Found a better offer

Period November 2013 – January 2014

Company SEA WEST ACCOUNT MANAGING (MEDICAL BILLING) Nature of Business Health

Last Position Held Personal Assistant to Managing Director / Data Capture Mokgadi Mpyana - +27 (0-71-660*-*** - adoog7@r.postjobfree.com 5

Responsibilities

Administrative duties to the Managing Director.

Data Capturing.

Prepared and compiled documents for the Doctor’s rooms.

Ensured sufficient stock of all documents required were available in rooms.

Checked source documents for accuracy.

Verified if the patient information provided by Health Care Professionals was correct.

Obtained further information for incomplete documents.

Captured patient information.

Referred to advisory notes for incomplete information.

Transcribed information into required electronic format.

Scanned documents into document management systems or databases.

Checked completed work for accuracy.

Maintained registers.

Filed all documents according to procedure.

Responded to requests for information and accessed relevant files.

Handled queries effectively and efficiently.

Printed patient’s information when required.

Maintained own office equipment and stationery supplies.

Adhoc duties as required by the company.

Adhered to policies and procedure.

Established and maintained effective working relationships with co-workers, supervisors, managers, and clients.

Pursued personal development of skills and knowledge necessary for the effective performance of the role. Reason for Leaving Career change

Period April 2011 – October 2013

Company ADVANCED TECHNOLOGY TRAINING INSTITUTE (ATTI) Nature of Business Education

Last Position Held Marketing & Events Manager

Responsibilities

Responsible for the sales, marketing, and registration activities for all training divisions.

Responsible for enquiry generation and registration processes of potential individual learners.

Responsible for assisting front office staff in any way to successfully convert enquiries to registrations.

Planned and implemented marketing and sales activities and tools for all potential projects according to an agreed marketing budget confirmed with the Managing Director (MD).

Coordinated and actioned all direct marketing efforts in line with the center budgets and to reach business as required.

Compiled extensive Marketing Reports for the MD which included feedback on all marketing activities as well as the success rates of activities, quotes issued and converted to workable orders.

Arranged Graduation Ceremonies and annual events at the institution.

Attended career exhibitions arranged by the Department of Education for schools around Limpopo, and the National Youth Development Agency

Reason for Leaving Needed an opportunity to grow

Period March 2008 – March 2011

Company ADVANCED TECHNOLOGY TRAINING INSTITUTE (ATTI) Nature of Business Education

Mokgadi Mpyana - +27 (0-71-660*-*** - adoog7@r.postjobfree.com 6

Last Position Held Front Office Receptionist

Responsibilities

Responsible for operating telephone system to answer incoming calls and direct personnel.

Took minutes at office meetings.

Conducted presentations on job seeking with students.

Attended to and announced visitors.

Responsible for all part-time facilitators’ administration

Made travel arrangement and bookings for staff.

Answered questions about the organization and provided callers with address, directions and other required information.

Welcomed on-site visitors, determined the nature of business and announced visitors to appropriate personnel.

Reason for Leaving Promoted

• REFERENCES •

Reference Name Company Title Email Contact Number

Dr Timmy Kedijang Dimela Health Former CEO of Novo Nordisk

Pharmaceuticals

and former IPASA

President

adoog7@r.postjobfree.com +27 (0) 83 440

5740

Zelda Standing Rain Chartered

Accountants

Audit Manager adoog7@r.postjobfree.com +27 (0)76 551

7815

Mr Bada Pharasi

Innovative

Pharmaceutical

Association of

South Africa (IPASA)

Chief Operating

Officer

adoog7@r.postjobfree.com +27 (0)82 448

2478

Ms Xolile Bhengu News Room Africa News Editor adoog7@r.postjobfree.com +27-83-958-**** Mrs Melanie

Moodley

Sage Informatics

South Africa

Former Director of

Shakti Body And

Laser Clinic.

Currently the Chief

Operating Officer of

Sage

adoog7@r.postjobfree.com +27-114******

Contact this candidate