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Academic Coordinator Call Centre

Location:
Johannesburg, Gauteng, South Africa
Salary:
R6000
Posted:
September 14, 2021

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Resume:

Curriculum Vitae

of

Sharon Walubengo

* ******* ****** *******

Johannesburg

(2092)

Contact Numbers 062-***-****

E-mail adoofl@r.postjobfree.com

ID 920**********

Home Language Swahili

Other Languages English, isiZulu and Tshivenda

Drivers License Code 8

Disability Right hand Paralysis

EMPLOYMENT HISTORY

GPG Office of the Premier

Call Centre Consultant (Learner-ship) March 2020 – June 2021

Reason for leaving: Contract Ended

Duties and Responsibilities:

Data capturing on Excel and CRM

Attend to and resolve queries telephonically

Receive and make phone calls daily

Receive and send emails daily using Outlook and Q-management

Adhere to Ad-hoc duties

Damelin Correspondence College

Office Administrator (Intern) November 2016 – October 2018

Reason for leaving: Contract Ended

Duties and Responsibilities:

Data capturing of students’ information on Excel (pivot tables) and CRM and raising invoices

Attend to walk-in students and parents and resolve their queries

Receive and make phone calls daily, Receive and send emails and mail merging in Excel

Maintain files and scan documents to save electronical copies for over 3000 students

Maintain office equipment and print over 1000 books for 3 colleges

Pack and dispatch examination scripts and assignments via courier company to various Lecturers for marking and keep track

Adhere to Ad-hoc duties

EDUCATION AND QUALIFICATIONS

National Diploma in Business Management (Damelin College of Higher Education) 2016

Matric / Grade 12 (Greenlane College) 2012

COMPUTER LITERATURE

Microsoft Office(Word, Excel, PowerPoint, Outlook)

Learner Administration System (ICAS)

Customer Relations Management System (CRM)

Q-management (System used to manage a vast of e-mails)

SKILLS

Strong leadership and people management skills

A motivated team player that is results driven

Have a sense of urgency and work well under pressure

Goal-orientated with a positive outlook and a clear focus on high quality

Confident self-starter with great analytical skills

Ability to translate vision into objectives

Innovative problem-solver and strategic thinker

Precisionist administrative and organizational abilities

Excellent communication and presentation skills

REFERENCES

GPG Office of the Premier

Mrs. Lebogang Lekwadi (Call Centre Supervisor)

Cell 072-***-****

Mrs. Christina Simelani (Call Centre Supervisor)

Cell 083-***-****

Damelin Correspondence College

Mrs. Nomsa Mhlongo (Academic Manager)

Tel 011-***-**** E-mail adoofl@r.postjobfree.com

Mrs. Sihle Dlamini (Certification Officer)

Tel 011-***-**** E-mail adoofl@r.postjobfree.com

Mr. Vinesh Moonsamy (Academic Coordinator)

Tel 011-***-**** E-mail adoofl@r.postjobfree.com



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