Administrative, Marketing, Customer Services

Jana Garcia

Newport Beach, California, United States

**********@*****.***

linkedin.com/in/jana-g-73b3571a

Summary

Throughout my career my experience has always been focused on sales and marketing, either in front line or in positions of strategic responsibility. I have worked in companies of different sectors, small, medium and multinationals, which has helped me have a broad view of various markets from different points of view. On each occasion I have had the opportunity and capacity to address each situation with the available resources and economic means. I have experience in: strategic planning, marketing, sales, digital marketing, operations and customer service, application of modern methods of leadership (through motivation, communication), etc. My skills:

I have an internal motivation to evolve and a realistic and intelligent view of businesses, a vision with common sense, a demonstrated ability to communicate and teach, plus a highly developed empathy on the transmission of ideas and enthusiasm. I have an entrepreneurial spirit with a long-term vision of quality, service and social and environmental responsibility.

I have experience in the design of business (business plans) and its development. I have traveled extensively and I have extensive experience in the U.S., Canada, Europe and several African countries.

Specialties: I have experience in: strategic planning, marketing, digital marketing, sales, operations and customer service, application of modern methods of leadership (through motivation, communication). Experience

Marketing Manager

Versallis Tech Services

Jun 2019 - Present (2 years 2 months +)

Responsible of Marketing actions to find new customers. Responsible and supervision of sales and customer service. Coordination and delivery of courses related to Company Culture, Customer Service, Executive Leadership, Training and Marketing Skills, Digital Marketing. Implementation of new Customer Service procedures

Trade Consultant

Kakuli, S.L.

Dec 2009 - Nov 2017 (8 years)

Is a company dedicated to consulting, export and distribution of wines and cavas produced in Spain.

- Responsible for finding and developing business opportunities for Spanish companies dedicated to produce olive oil and wine looking to introduce their products in Danish, Australia and South Africa.

- Organization and coordination of events such national and international food fairs, preparation of seminars and product presentations.

- Visits and direct contact with the wineries for the study of the product and definition of their potential markets.

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- Advice to small and medium-sized wineries in the search for new international markets.

- Study of potential customers for export.

- Market study and prices in the potential export market of Wines and Spirits.

- Organization of visits to the wineries of potential customers.

- Closing and monitoring of sales contracts in the European market. Volunteer in International Student Program

Santiago Canyon College

Sep 2014 - Jun 2015 (10 months)

The International Student Program at SCC helps students on the process of preparation to apply for their F-1Visa, as well as to manage all the requirements regarding their application, admissions advisement, F-1 status, orientation, counseling, etc. Some more specific responsibilities are:

- Prospective recruitment and follow up from different channels as agents, magazines, web contacts, etc.

- Working together with international agents and department director to recruit Students and prepare new strategies and/or commercial information (brochures, leaflets, presentations).

- Providing International Students help on services as housing and medical insurance or other needs they may have while in the country.

- Supplying information to prospective students through phone and e-mail.

- Understand and handle International Students needs along their college/country adaptation process.

- Management of daily work at the office for International Students. Owner and Director

Grupo Jara Wellness, S.L.

Apr 2006 - Dec 2009 (3 years 9 months)

JARA GROUP is a company dedicated to provide services in the field of wellness and esthetic treatments

- Opening of business development under a franchise model for the Spanish territory.

- Management in two business lines: beauty centers and purchase and rental of specific machinery to other companies.

Director of Masters in Marketing

Nueva Grijalva

Jan 2003 - Dec 2004 (2 years)

Creation and development of a marketing program to be taught in a Masters degree class. Design the syllabus, and selection of professors. Professor.

Services Operation Manager

Satellites and Computers, S.L.

2000 - 2003 (4 years)

Company engaged in the provision of specific IT services for cars, belonging to the International Financial Group ALPHA PRIVATE EQUITY GROUP

Responsible for the management of the Department of Marketing and managing the areas of Customer Service and Training. Functions performed include:

- Opening of the Spanish market with a new telematic service, coordination and supervision of the deployment of direct marketing campaigns.

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- Responsible for the coordination of marketing activities undertaken, to monitor the level of customer satisfaction and empowerment through proactive actions.

- Management of Call-Center with 34 people distributed between two outside vendors, with tasks as developing and implementing of processes and procedures to start the department, recruiting personnel and development and monitoring of success indicators

- Management, together with external consultants, of development of methodologies and definition of procedures for the standardization of services.

- Monitoring the delivery of regular training and product company culture:

• Within the company: Company Culture, training and leadership courses,

• Courses to providers: Brand Identity, Corporate culture and adequate customer service (Sitel and Europe Assistance)

• Courses to Customer: Product and Customer Service (El Corte Ingles and Otaysa) Marketing Responsible

Imar Inc.

1997 - 2000 (4 years)

Company dedicated to manufacture machinery in the packaging sector, aimed at the consumer goods sector. IMAR conducts business in a global market, exporting 80% of its sales

- As Head of Marketing my duties were based on:

- Coordination of Corporate Events: National and international fairs, product presentations, training courses for employees

- Coordinate a sales force to develop the Strategy and Marketing Plan with budget control

- Coordination of the international business area of the company, with responsibility for a team of 4 people in Spain, 2 commercial offices (U.S. and Brazil) and 11 foreign agents Education

IE Business School

Master's degree, Business Management and Marketing 1999 - 2000

Universidad Autónoma de Madrid

Bachelor of Arts - BA, Geography

1990 - 1995

Development and presentation of courses at the University and in seminars. Development and presentation of research about "Critical view of the Benefits and Problems of the Internet for the enterprises", organized by the "Commission on Comunication Networks and Telecommunications" of the International Geographical Union (IGU), Palma de Mallorca, 1997 Universidad Autónoma de Madrid

Bachelor of Arts - BA, History

1990 - 1995

Skills

Spanish • Business Planning • Business Development • Entrepreneurship • Product Development • Project Management • Management Consulting • Catalan • English Jana Garcia - page 3

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