Training Coordinator Property Manager

Norrissia Hightower

**************@*****.*** 609-***-**** Southaven, MS 38672

Summary Motivated results driven professional, with over 20 years of experience in office administration and 10 years in management. Successful with meeting deadlines, and familiar with working in confidential environments. Meticulous HR Representative promoting open-door environments conducive to superior team morale and performance. Organized in support of daily operational and administrative functions. Cultural expertise in training, orientation and on-boarding. Skills Personnel engagement

Policies implementation

HR services

Payroll completion

Customer relations

Vendor relations

Microsoft Office Suite

Confidential document control

Experience Assistant Property Manager - Memphis Management Partners (Memphis, TN )

July - Current

Explained policies and procedures to tenants and enforced all rules. Handled resident complaints and expedited all maintenance requests.

Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Escalated critical issues to property manager to ensure immediate resolution.

Inspected properties regularly to identify deficiencies and schedule repairs.

Collected monthly assessments, rental fees, deposits and payments. Kept records of all correspondence with residents and tenants. Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.

HR Representative/Training Coordinator - Technicolor (Memphis, TN ) September 2016 - January 2020

Tracked and reported all training data

Assisted Training Manager by scheduling and coordinating meetings Facilitated training sessions

Supported Recruiting Department as needed with interviewing and onboarding

Conducted new hire orientation and completed new hire paperwork

Successfully planned HR department events and team building projects

Conducted research, audits and compiled reports

Maintained personnel files

Ordered supplies and processed invoices

Coordinator of Custodial and Grounds - Trenton Board of Education 108

(Trenton, NJ )

December 2005 - June 2015

Supervised personnel to ensure safe, sanitary conditions for students and staff.

Facilitated building repairs and grounds maintenance through use of School Dude work order software.

Determined and justified personnel needs and realigned resources. Guaranteed compliance with state agency requirements. Created and implemented Standard Operation Procedures manual to improve efficiency.

Screened applicants, assisted with hiring processes, orientation, training and discipline documentation.

Developed programs and initiatives that improved employee morale and absenteeism rates.

Education and Training Certified Educational Facilities Manager State of NJ Department of Education in Finance

May 2004

Diploma of Practical Nursing

January 1994

Burlington County Institute of Technology

Years of College or a Technical or Vocational School High School Diploma

May 1988

John F. Kennedy High School

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